(US) Change Manager

PointClickCare

3d•$82,000 - $91,000•Remote

About The Position

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thatâs founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canadaâs Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare â so it doesnât just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. Be a Catalyst for Transformation at PointClickCare! Are you ready to make a real impact in healthcare technology? As a Change Manager at PointClickCare, youâll be at the heart of our most exciting business and technology transformation projects. Youâll help employees embrace new tools, processes, and ways of workingâdriving adoption, engagement, and lasting change across the organization.

Requirements

Experience: 3â5 years supporting change or project delivery, ideally in SaaS, healthcare, or technology environments.
Frameworks: Familiarity with change management frameworks such as ADKAR, Kotter, CCMP, or similar.
Skills: Skilled communicator and collaborator, able to simplify complex concepts and engage diverse audiences. Proactive, communicative, and eager to contribute in a team-oriented environment.
Competencies: Knowledge of project management (classic and agile), stakeholder engagement, and social capital. Experience supporting change measures, and preparing materials.
Mindset: Proactive, communicative, and team-oriented, with a passion for learning and contributing to organizational evolution.

Nice To Haves

Certifications: Initial or advanced training/certification in change management is a plus Prosci, CCMP

Responsibilities

Execute Change Management: Collaborate with senior change leaders to deliver and refine change management strategies for key initiatives, ensuring alignment with business priorities and timelines.
Stakeholder & Impact Analysis: Conduct thorough stakeholder and impact assessments to understand who is affected, whatâs changing, and how best to support their transition.
Communications & Engagement: Develop and deliver engaging communications, readiness surveys, and training materials that foster understanding and enthusiasm for change. Activate and support change champion networks to amplify communication and drive adoption.
Monitor & Measure: Track adoption, feedback, and key performance indicators (KPIs) using readiness assessments and sentiment tracking to ensure our teams are set up for success.
Project Collaboration: Work closely with project and change managers to coordinate workshops, town halls, and learning sessions. Celebrate milestones and measure impact across the organization.
Support Change Networks: Engage with PointClickCareâs change management community and professional networks, contributing to best practices and continuous improvement.