Change Manager

Allegis Group•Hanover, MD

1d•Hybrid

About The Position

The Change Manager is primarily responsible for providing dedicated program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas. The Change Manager will work closely with the Lead Change Manager, Product and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans. The Change Manager reports to the Change Management Lead for his/her assigned area and is part of the Allegis Corporate Services IS organization. In-Office Requirement: Required in-office presence at least 2 days per week at one of the corporate office locations in Tempe, AZ, Jacksonville, FL or Hanover, MD. In-Office Requirement: Required in-office presence at least 2 days per week at one of the corporate office locations in Tempe, AZ, Jacksonville, FL or Hanover, MD.

Requirements

Bachelor's Degree in Organizational Change, Instructional Design, Communication, Computer Science, Management Information Systems, or related field
3-5 years of experience leading change within a business area or serving as a Change, Project, Training, Communications Manager or Instructional Designer
Experience and knowledge of change management principles, methodologies, and tools
Proven successful track record working in large/complex multi-location programs/projects
Experience with large-scale organizational change efforts
Experience with technology implementations
Exceptional communication skills – both written and verbal
Detail-oriented
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations and adjust as needed
Demonstrated ability to learn technical information quickly
Demonstrated ability to identify training needs and create training materials leveraging a variety of modalities
Problem solving and root cause identification skills
Understands business process mapping
Possesses systems thinking
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges

Nice To Haves

Familiarity with Adobe Premiere, Adobe InDesign, or Captivate desired
Familiarity with WalkMe in-app guidance tool desired
Familiarity with project management approaches, tools and phases of the project lifecycle (including agile)
Knowledge of back office and/or Staffing Industry desired
Some travel may be required (based upon needs of assigned projects)

Responsibilities

Develop detailed knowledge and understanding of the business strategy, objectives, and goals
Establish relationships with key project leaders/product owners, and business stakeholders
Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment
Apply a structured change management approach and execute change-related activities
Administer and complete change management assessments
Support communication planning and execution efforts such as Training Council decks and Release Notes
Support training planning and execution efforts including the building and maintenance of training materials such as WalkMe assets, Quick Reference Guides, videos, etc.
Support adoption reinforcement planning and execution efforts
Consult and advise project team members and key business partners in the change process
Evaluate and ensure user readiness
Track and report issues to the OCM Lead and/or project team
Monitor change adoption post implementation
Set expectations with team members and other stakeholders and continually manage those expectations
Conduct the following Change Management activities: o Conduct stakeholder impact assessments and analyses o Prepare for and lead outreach and feedback loop activities such as training council, working sessions, and feedback discussions, etc. o Identify risks and prepare mitigation tactics o Execute post-deployment support and reinforcement plans o Assess adoption and prepare/execute adoption remediation plans as necessary

Benefits

Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)