Change Manager

NTT DATA•Plano, TX

17h

About The Position

The change Manager role ensures all projects and IT infra (change initiatives) meet objectives on time and on budget by increasing employee adoption and process usage. The change manager will ensure due diligence has been completed before allowing change requests into production. An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization. In your role, you will ... ▪ Administer the ongoing system enhancements and future deployments initiated via the support teams and business ▪ Lead the CAB meetings and pass the required phases of Change requests ▪ Monitor success criteria, metrics, milestones, and timelines for deployment of change requests ▪ Ensure Change requests are signed off when complete and relevant information is handed to the appropriate technical documentation writers for publication ▪ Communicate change management plans to stakeholders to implement strategies through cross-functional teams; identifies and leads opportunities for process improvements ▪ Conduct analysis to make recommendations, assess effectiveness and mitigate risk in the existing change management process ▪ Plan change management activities that meet the different needs and values of the individual teams and functions within the business unit ▪ Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs ▪ Gather feedback from end users to understand how to improve efficiencies when it comes to change management ▪ Provide relevant coaching, training, and support to champion change management culture within the organization. As our ideal candidate, ▪ You have a University Degree in Engineering, Computer Science, or relevant technical degrees ▪ You have 8 years of experience in IT Change Management ▪ You have ITIL Foundation Certification, ▪ You have 8 years of working experience in ITSM processes and ServiceNow, specially ServiceNow Change Management module. ▪ You have outstanding communication skills - Written and Verbal, in English ▪ You have expertise on Microsoft Word, Excel and Powerpoint

Requirements

University Degree in Engineering, Computer Science, or relevant technical degrees
8 years of experience in IT Change Management
ITIL Foundation Certification
8 years of working experience in ITSM processes and ServiceNow, specially ServiceNow Change Management module.
Outstanding communication skills - Written and Verbal, in English
Expertise on Microsoft Word, Excel and Powerpoint

Responsibilities

Administer the ongoing system enhancements and future deployments initiated via the support teams and business
Lead the CAB meetings and pass the required phases of Change requests
Monitor success criteria, metrics, milestones, and timelines for deployment of change requests
Ensure Change requests are signed off when complete and relevant information is handed to the appropriate technical documentation writers for publication
Communicate change management plans to stakeholders to implement strategies through cross-functional teams; identifies and leads opportunities for process improvements
Conduct analysis to make recommendations, assess effectiveness and mitigate risk in the existing change management process
Plan change management activities that meet the different needs and values of the individual teams and functions within the business unit
Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs
Gather feedback from end users to understand how to improve efficiencies when it comes to change management
Provide relevant coaching, training, and support to champion change management culture within the organization