Change Management Lead (Network Engineer Level II) Government

AT&T•Chantilly, VA

2d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of operations. AT&T has an opening for a Change Management Lead responsible for overseeing and coordinating all changes to the network infrastructure, ensuring changes are implemented with minimal risk and maximum efficiency. Acts as a liaison between technical teams, project managers, and business stakeholders to facilitate network modifications.

Requirements

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
Must meet Information Assurance Technical (IAT) Level 2 certification requirements
Strong understanding of network infrastructure (LAN, WAN, firewalls, routers, switches)
Familiarity with ITIL or other IT service management frameworks
Excellent organizational, communication, and stakeholder management skills
Experience with change management tools (e.g., ServiceNow, Remedy)
Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Microsoft Visio
This position requires limited rotating schedules of after-hours on-call support
Required Clearance: TS SCI with Poly (#tssci) (#polygraph)

Nice To Haves

ITILv4 Foundations Certification
Experience in large enterprise environments
Understanding of security and compliance requirements for network changes

Responsibilities

Implementing a strategy to support adoption of the change management techniques within the business
Assessing change readiness and identifying key stakeholders
Creating change management plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication, and other associated change considerations.
Developing change management processes and tools to support the integration and engagement with change management principles.
Preparing impact analyses and evaluation of the actual impact of changes
Analyzing and preparing risk mitigation tactic and processes to minimize business disruption and service downtime.
Close collaboration with the Projects Managers to integrate change management activities into the existing project plans
Execution of planned strategies at an enterprise-wide scale
Conducting regular assessments to track the implementation of change
Being knowledgeable in the best practices and principles of effective change management
Having accurate analytical and problem-solving skills to find the root causes of problems and their solutions
Convene and coordinate appropriate Change Management boards to ensure the proper stakeholders are given appropriate authority
Conduct Post Implementation Reviews (PIRs) after the implementation of changes
Maintain all change documentation (policies, procedures, templates, etc.)
Produce necessary reports to upper management to ensure that the business is meeting its objectives
Develop, maintain, and improve network change management policies, procedures, and documentation.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone