Change Execution Consultant

Highmark Health

6d•Onsite

About The Position

JOB SUMMARY This job plays a key role in ensuring projects (i.e. change initiatives) meet objectives on time and on budget by increasing employee adoption and usage of the change solution. The incumbent focuses on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. Creates and implements change execution strategies and plans that maximize employee adoption and usage and minimize risk to implementation. Works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. While this job does not have supervisory responsibility, the incumbent works through many others in the organization to succeed. Acts as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. May also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. Supports project teams in integrating change execution activities into their project plans.

Requirements

Bachelor's Degree in Business Administration/Management, Industrial Psychology, Organizational Behavior Studies or related field
6 years of relevant work experience in healthcare, project management, change management and/or business analysis in lieu of a Bachelor’s Degree
5 years in Consulting
5 years in Strategic Planning/Corporate Development
Change Management
Leading Change
Organizational Change Management
Relationship-builder with Unsurpassed Interpersonal Skills
Flexibility
Analysis of business problems/needs
Stakeholder Management
Business Strategy
Program Management
Training Delivery

Nice To Haves

Master's Degree in Business Administration/Management, Industrial Psychology, Organizational Behavior Studies or related field
Prosci Certification
Certified Change Management Professional (CCMP)

Responsibilities

Apply a structured change methodology and lead change management activities.
Partner with sponsors and project managers to create actionable change management deliverables: (e.g. communications plans, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.).
Integrate change management activities into overall master project plan.
Consult and coach project teams in value and integration of change management with project management.
Support development and execution of communications strategies and plans to build necessary commitment.
Support development and execution of training efforts.
Complete change management assessments (e.g. risk, sponsorship, capacity, etc.).
Identify key stakeholders who play role in organizations commitment to change.
Assess the change impact on individuals and organizations and capacity to execute change.
Support change execution capability building across the organization (leaders, managers, program/project leaders, front-line employees, etc.).
Create and execute a change management strategy.
Partner with senior leadership to obtain and maintain sponsorship.
Identify, analyze, and prepare risk mitigation tactics.
Identify and manage anticipated resistance.
Define and measure success metrics and monitor change progress.
Assess organizational culture to identify consistency with change and gaps that need to be addressed.
Work with leadership to mitigate culture barriers by advising on action plans.
Follow through to measure and track results.
Work directly with change sponsors and leaders and multiple levels to help strengthen their sponsorship skills.
Evaluate and ensure user readiness for change.
Train sponsors, project leaders, and stakeholders on change methodology.
Coach managers and supervisors in preparing organization and staff for change.
Track and report issues to successful change implementation and realization.
This includes report outs to senior leadership, project owners, stakeholders, and project sponsors.
Other duties as assigned.