Change Delivery Manager

Remitly • Alpharetta, GA

2d • Hybrid

About The Position

The Change Delivery Manager is responsible for leading and coordinating end-to-end delivery of business systems and technology initiatives—from early discovery and business case development through requirements, build, testing, release, and post-launch hypercare. You will enable and direct cross-functional, multi-discipline squads, manage delivery plans and risks, and ensure stakeholders are prepared for successful adoption and measurable outcomes. Hybrid candidates must be located near Alpharetta, GA and able to work from the office at least once per week (typical in-office day is Wednesday, subject to change).

Requirements

• Proven experience in an end-to-end project/program delivery role (technology and/or business systems), with accountability from initiation through adoption.
• Experience working in Agile and hybrid delivery environments; able to tailor approach to the initiative and stakeholders.
• Strong stakeholder management and communication skills (written and verbal), with the ability to translate technical progress into business impact.
• Demonstrated ability to manage scope, schedule, risks, dependencies, and budgets across cross-functional teams.
• Experience coordinating change management activities to support adoption (communications, training, readiness, hypercare).
• Comfortable working with delivery tooling and reporting (e.g., Jira/Azure DevOps/Smartsheet or similar) and Microsoft Office.
• Ability to work hybrid in Alpharetta, GA at least once per week.

Nice To Haves

• Project Management certification preferred (PMP, PRINCE2, Agile/Scrum certifications, Lean Six Sigma), or equivalent demonstrated experience.

Responsibilities

• Lead end-to-end delivery of business systems and technology initiatives, from business case and discovery through release and hypercare.
• Create and maintain delivery plans, RAID logs, milestones, and dependency maps; proactively remove blockers and manage trade-offs.
• Coordinate cross-functional teams (e.g., Product, Engineering, Business Analysts, QA, Operations, Support) to deliver value in a predictable cadence.
• Facilitate Agile ceremonies and ways of working as appropriate (planning, stand-ups, reviews, retrospectives), while adapting to the delivery model of each initiative.
• Partner with stakeholders to define requirements and success measures; ensure alignment on scope, timeline, budget, and outcomes.
• Drive change management activities, including stakeholder engagement, communications, training coordination, readiness assessments, and adoption support.
• Support release planning and execution, including cutover planning, go/no-go checkpoints, and post-implementation monitoring.
• Provide clear, concise status reporting to leadership; surface risks early and recommend mitigation plans.
• Continuously improve delivery practices, templates, and workflows to increase efficiency and quality across the portfolio.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees