Change and Organization Development Strategist

New York Life•New York, NY

16d•Hybrid

About The Position

This is an exciting opportunity to join New York Life's enterprise Change and Organization Development Center of Excellence. This team was formed to play a pivotal role in the company's evolution by supporting leaders, managers, and employees through change- preparing for new skills and behaviors and reinforcing adoption. This role requires a consultative approach and an execution-focused mindset as it partners with the business to provide best practice change management and organization development tools and strategies to help drive large scale and complex transformations while keeping a strong focus on our customer and employee first culture. The work includes, but is not limited to, assessing leadership alignment, stakeholder assessment, learning needs, communication strategies and end-to-end organizational development efforts. The individual must be able to advise and influence leadership on analysis, appropriate tactics and initiatives on change and surface related risks to aid decision-making and continued action/progress. The ideal candidate will have experience supporting change and transformation efforts within the financial services industry and/or large, complex corporate environments. S/he is a team player with a positive growth mindset who is adept at learning the business, creating internal partnerships, demonstrating empathy, fostering collaboration, and implementing solutions that reinforce organizational culture and inspire employee engagement.

Requirements

Bachelor's degree (or equivalent experience) preferred with specialized coursework in HR, I/O Psychology, Organizational Development, Organizational Behavior, or related disciplines.
3-5 years of Change Management and/or Organization Development experience; PROSCI Change Management Certification preferred.
Experience supporting complex change initiatives- e.g., designing tools, assessing organizational impacts, implementing targeted strategies, and measuring outcomes.
Excellent verbal and written communication skills with ability to influence at all levels, including facilitating inclusive meetings of all sizes.
Collaborative relationship builder and team player
Strong project management skills including fluency with AI, MS Office and Teams and a willingness to embrace innovative technologies.

Responsibilities

Apply a change management method, process and tools to create a strategy to support adoption of changes required by a project or initiative.
Conduct stakeholder analysis and change impact assessments.
Develop and implement change management plans aligned with organizational goals.
Identify and manage expected and persistent resistance.
Consult and coach project teams in leading/driving change efforts.
Looks across the organization to identify compounding change and fatigue causing change resistance
Diagnose needs and apply Organization Development techniques to help drive organizational, team, and employee effectiveness.
Design and deliver targeted talent and organization development tools to clients as needed, e.g., prioritization, role clarity, change readiness and coaching.
Establish means to measure the success of change and OD initiatives.
Conduct regular evaluations to assess the impact of change and OD initiatives in support of business goals.