CFV Technician

Newton Cfv•Lewisville, TX

11h•Onsite

About The Position

Newton CFV located in Sebastian, Florida, a Middleby Company, is a rapidly growing organization. Newton CFV collaborates with globally recognized equipment manufacturers, beverage suppliers, convenience store chains, and restaurants to build and incorporate CFV technology in beverage dispensing and sanitizing systems. Position Summary The CFV Technician serves as the primary technical support contact for CFV customers in the Dallas area, leading the installation, training, and ongoing support of CFV equipment. This role works directly with customers in the field to troubleshoot issues, implement effective solutions, and ensure CFV technology is installed, operated, and maintained to meet performance and quality expectations. The CFV Technician builds strong customer relationships, instills confidence in CFV products, and consistently delivers a high level of service support.

Requirements

Technical experience in field service, equipment installation, or mechanical/electromechanical systems preferred
Strong troubleshooting, problem-solving, and hands-on mechanical skills
Ability to read and interpret technical documentation and instructions
Excellent customer service and communications skills
Ability to work independently in the field and manage multiple customer engagements
Willingness and ability to travel locally, domestically as needed, and occasionally to Sebastian, FL

Responsibilities

Serve as the primary customer-facing technical resource for CFV installations, service, and support in the Dallas area
Lead on-site installation, commissioning, and training for CFV equipment
Work directly with customers to troubleshoot equipment issues, identify root causes, and implement corrective solutions in a timely manner
Exceed customer expectations for service, support, and product understanding
Maintain strong relationships with customers and represent the company with professionalism, credibility, and technical expertise
Visit customer locations to align, fit, assemble, repair, rework, or calibrate CFV equipment and component parts
Use hand tools, power tools, fixtures, or templates to assemble or adjust systems to meet operational specifications and tolerances
Inspect, test, and verify equipment performance to ensure quality operation of CFV technology
Conduct testing and inspections at future CFV test locations to assess site readiness and optimal implementation needs
Act as the first point of contact for customer warranty parts requests
Work closely with production to coordinate shipment of replacement parts to customers
Manage the return of defective parts and inspect warranty parts for defects upon receipt
Communicate findings and feedback to internal teams to support continuous improvement
Train customers and internal personnel on proper installation, operation, use, and maintenance of CFV technology
Provide clear documentation, instruction, and guidance to support long-term equipment performance