CFS Operations Manager

Yusen Logistics • Elk Grove Village, IL

11d

About The Position

The CFS Manager is responsible for overseeing and managing the day-to-day operations of the Container Freight Station (CFS). This role ensures efficient and compliant warehouse operations, maintains customer satisfaction, supports process improvements, and ensures full regulatory and safety compliance.

Requirements

• Bachelor’s degree in logistics, supply chain management, Business Management, or a related field.
• 6–8 years of experience in warehouse or freight station operations, with a minimum of 4 years in a managerial or supervisory role.
• Proven ability to lead diverse teams in a high-pressure environment.
• Proficiency in freight forwarding software (e.g., CargoWise, Descartes, or similar) and Microsoft Office Suite.
• Excellent communication, problem-solving, and decision-making skills.
• Understanding of TSA regulations and bonded warehouse operations.
• Strong knowledge of warehouse operations including cargo handling and customs compliance.
• Skilled in data management, KPI analysis, and reporting.
• Effective communication and presentation skills for engaging internal and external stakeholders.
• Experience with logistics systems and software
• Strong organizational, planning, and problem-solving abilities
• Ability to lift up to 50lbs
• Ability to operate a forklift
• Ability to identify operational risks and improvement opportunities.
• Capable of working in a high-pressure, dynamic logistics environment.
• Ability to work flexible hours to accommodate international time zones and 24/7 operations.
• Ability to work in an office environment majority of the time.

Nice To Haves

• OSHA, TSA. Or CBP-related certifications are preferred.

Responsibilities

• Oversee daily operations at the CFS to ensure a smooth, customer-focused workflow.
• Monitor, assign and manage adequate staffing levels to ensure quality operations and to manage labor costs in line with operational goals.
• Collaborate with cross-functional teams and customers to ensure efficient and responsive services, including local SCO.
• Ensure all operational processes and SOPs are up to date, effective, and adhered to by staff.
• Lead and participate in operational safety efforts.
• Maintain and improve training manuals and materials; ensure staff are adequately trained and compliant.
• Use data analysis and reporting tools to track KPIs, manage dashboards, and optimize workflows.
• Oversees regular inventory and stock reconciliation, including Import and Export Stocklist(s).
• Lead daily and weekly operations meetings to align the team and address emerging issues.
• Develop, assign, and monitor staff performance targets; support ongoing team engagement and talent development.
• Adhere to TSA-regulated and US CBP-compliant operations and particularly in bonded areas.
• Maintain shift handover processes, accurate documentation, and SOP compliance.
• Champion continuous improvement through Kaizen principles.
• Manage and coordinate all inbound and outbound CFS activities, including cargo receiving, segregation, deconsolidation, storage, and dispatch.
• Complete and assist with the completion of assigned tasks/projects in a timely manner.
• Comply with all Company policies and procedures

Benefits

• Medical, Dental, and Vision beginning the 1 st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more
• Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees