CFC Reporting & Mobile Product Lead

Pfizer • New York City, NY

5d • Hybrid

About The Position

The CFC Reporting & Mobile Product Lead role directly reports to the CFC & Marketing CRM Portfolio Products Lead within the Global Commercial Excellence & Enablement organization in the Chief Marketing Office (CMO). This role carries a dual mandate: 1. International CFC Reporting Product Lead— Coordinating with Global Commercial Analytics to create a single, governed International CFC Reporting product roadmap, and enabling a seamless transition to the new CFC Engagement Platform (Lifescience Cloud) in 2026 and beyond 2. Mobile Product Leadership (CFC messaging) leveraging the multi year mobile messaging strategy to optimize the channels (SMS, WhatsApp Business API), drive AI assisted messaging and in app guidance, and deliver operational excellence across U.S. and International portfolios. Messaging platforms include US SMS, WhatsApp Business, LineWorks, Zalo and emerging mobile engagement capabilities—across more than 40 markets. The Product Lead will provide end to end product strategy, governance, investment prioritization, and operational delivery across both domains, anchored in measurable outcomes This position leads cross-functional teams, working closely with CMO, Digital, Legal/Compliance, and local markets.

Requirements

• BA Required; MBA or equivalent Master’s-level education preferred.
• 10+ years’ experience in pharmaceutical industry, with at least 5+ years of experience in managing diverse/global teams
• Experience in leading complex, large-scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve business objectives
• Minimum 10years experience demonstrating an ability to carry out process excellent, knowledge management and project management.
• Leading and understanding of agile ways of working and product development lifecycle
• Navigating healthcare data landscape at scale
• Deep understanding and passion for sales CRM surrounding ecosystem
• Experience in working with engineering teams in designing scalable architecture that meets the needs of customer facing colleagues
• Strong cross-functional collaboration and stakeholder management skills, enabling seamless connection across the different teams involved and the complex multi-market environments
• Excellent interpersonal skills and working in a matrixed environment.
• Self-motivated with demonstrated ability to execute with speed and high quality.
• Demonstrated business acumen strong analytical skills and mindset.
• Role model for the PFE values (Courage, Excellence, Equity, Joy)
• Strong communication, writing, presentation and influencing skills.
• Ability to thrive under pressure, take accountability and to meet deadlines.
• Discretion and trustworthiness in dealing with confidential information.
• Flexibility to work across global time zones.

Nice To Haves

• In-market or regional/global experience leading CFC reporting product and / or mobile messaging at a top 20 pharmaceutical company
• Expertise in CFC reporting and / or mobile messaging platforms (SMS, WhatsApp Business API, app messaging), data integration, and technical workflows
• Strong product management capabilities including OKR management, delivery, roadmap ownership, and vendor management

Responsibilities

• CFC Reporting – Product Strategy & Governance Integrate a single governed International CFC reporting technology roadmap with Global Commercial Analytics, ensuring coordination and alignment with the U.S. roadmap and decision forums.
• Integrate future‑state CFC reporting capabilities and develop a coordinated transition plan to the CFC Engagement Platform (LSC) where needed
• Coordinate CFC Engagement Program reporting domains (e.g., Global Activity Types) with key milestones and prioritized use cases in partnership with the CFC Program Analytics, Data & taxonomy workstream lead.
• Run an integrated governance mode, cadence, artifacts, decision logs and coordinate broad stakeholder communication and decision socialization.
• Mobile (CFC messaging) Product Leadership Lead and define a multi year messaging strategy in collaboration with enterprise architecture, covering channel mix, CPaaS architecture, AI use cases, data & privacy, and regional rollout plans.
• Support markets with 2-way messaging in BAU status with a focus on optimization with quality, compliance, and measurable outcomes
• Accelerate Pfizer AI use cases tied to messaging and content operations.
• Define and maintain reporting & ROI: regular tracking via PBI dashboard and C360.

Benefits

• We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level