Certified Salesforce Administrator

Priority Technology Holdings, LLC•Alpharetta, GA

13h•$86,000 - $100,000•Onsite

About The Position

We are looking for a proactive, team-oriented Certified Salesforce Administrator with a passion for leveraging Salesforce technology to enhance our business processes. In this role, you’ll play a key part in the daily support, maintenance, and optimization of our Salesforce instance, staying current with release updates and new features. You’ll collaborate with our Salesforce team to refine architectural solutions that streamline sales, marketing, onboarding, implementation, supplier enablement, risk/underwriting and customer service operations. Working closely with executives, end users, stakeholders, and developers, you’ll identify opportunities to implement best practices and drive impactful improvements. Success in this position requires critical thinking, initiative, curiosity, and the ability to juggle multiple priorities with a commitment to excellence.

Requirements

Strong knowledge of Salesforce best practices and core functionality.
2+ years of experience as a Salesforce Administrator.
Proficiency in Sales Cloud; working knowledge of Service Cloud.
Salesforce Administrator Certification (ADM-201).
Expertise in managing user access, roles, and permissions.
Solid data management skills (e.g., data imports, quality control).
Proficiency in Microsoft Excel or Google Sheets.
Ability to design and implement processes, driving user adoption through training and change management.
Experience conducting discovery sessions with end users to create actionable user stories.
Excellent written and verbal communication skills, comfortable engaging with all organizational levels.
Adaptability to a dynamic environment with shifting priorities.
Self-motivated, results-driven, and able to work independently and as part of a team.
Strong work ethic with a positive, “do what it takes” attitude and pride in delivering quality results.

Nice To Haves

Knowledge of MCAE - Marketing Cloud Account Engagement (fka Pardot).
Knowledge of tools such as DemandTools, Jira, Rollup Helper, Own, Slack, Outreach, Formstack.
Knowledge of SQL, SOQL.
Exposure to Experience Cloud and/or Partner Cloud.
Exposure to Data 365 (fka Data Cloud).
Advanced Administrator Certification (ADM-301).

Responsibilities

Manage all aspects of user onboarding, security, permissions, and license administration.
Perform proactive maintenance, including applying release updates and monitoring system health.
Support the Admin team in developing Standard Operating Procedures (SOPs), documenting best practices, and delivering training.
Train new users and introduce seasoned users to new Salesforce features and functionality.
Determine relevant metrics, to design and deliver reports and dashboards to multiple business unit leaders and end users.
Assist with managed package and custom platform integrations and maintenance.
Manage user support tickets and functionality enhancement requests, ensuring timely resolution.
Handle data management, including imports, exports, deduplication, and reconciliation.
Assist in transitioning security architecture from Profiles to Permission Sets.
Design and implement changes to objects, fields, validation rules, formulas, page layouts, record types, and Lightning pages.
Utilize Salesforce Flow to automate processes and enhance user experience.
Collaborate with 3rd party consulting firms.
Embrace a service-oriented mindset, supporting end users and driving organizational success.