Certified Pharmacy Technician III

JCHCC DBA Inclusivcare • Avondale, LA

4d

About The Position

Pharmacy Technicians play a vital role in delivering exceptional care to patients and customers by assisting pharmacists with medication dispensing, inventory management, and other operational tasks. Operating under the direct supervision of a pharmacist, this role ensures compliance with all state, federal, and company policies while maintaining high standards of service and accuracy.

Requirements

• To perform this job successfully, individuals must meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Customer Engagement and Service:
• Greet customers and patients, offer assistance, and resolve issues to ensure a positive customer experience.
• Model and share customer service best practices with team members, emphasizing habits such as greeting, eye contact, and courtesy.
• Develop strong relationships with repeat or high-value customers by anticipating their needs and providing proactive support.
• Identify patient needs and assist until satisfaction is achieved.
• Operations Pharmacy Support:
• Assist pharmacists with operational tasks in compliance with state, federal, and company policies, ensuring accuracy and adherence to procedures.
• Prescription Filling:
• Enter patient and drug information accurately into pharmacy systems, retrieve and verify medications, and identify potential interactions.
• Error Reporting:
• Immediately report prescription errors to the pharmacist on duty and adhere to company policies for quality improvement.
• Inventory Management:
• Oversee inventory activities, including ordering, unpacking, checking, and organizing pharmaceutical shipments.
• Manage inventory reorder requirements using pharmacy systems and wholesalers.
• Inspect inventory regularly to remove outdated or recalled drugs and ensure proper storage.
• Process claims for warehouse overages, shortages, and order errors.
• Payments and Claims Management:
• Collect payments and co-pays from patients and accurately adjudicate claims to third-party payers.
• Documentation and Record Maintenance:
• File medication orders, prescriptions, invoices, and controlled substance (CS) records promptly and accurately.
• Communication and Notifications:
• Answer phone calls in compliance with departmental standards.
• Notify patients when prescriptions are ready after the pharmacist completes the final check.
• Handle returns-to-stock (RTS) for medications left in will-call for 10–12 days, notifying patients before restocking.
• Store Maintenance:
• Maintain a clean, neat, and well-organized pharmacy area.
• Perform daily or weekly maintenance tasks for department information systems.
• Compliance and Training:
• Complete all mandatory organizational training annually within the expected timeframe.
• Participate in staff meetings, new employee orientation, and training programs as required.
• Team Collaboration
• Foster positive intra- and inter-departmental relationships.
• Assist fellow staff members and support pharmacy leadership as needed.
• Exceptional Customer Service
• Deliver superior customer service, including processing prior authorizations, managing out-of-stock medications, and addressing refills requested too soon.
• Attend and actively participate in organizational programs, committees, meetings, and functions as required by InclusivCare.

What This Job Offers

• Education Level: No Education Listed