Certified Medical Assistant - HEB Wellness Primary Care Clinic - Rittiman

HEB•San Antonio, TX

1d•Onsite

About The Position

Healthcare, Plus. It's a goal and a promise. At H-E-B Wellness Primary Care, it's our goal to help everyone live the healthiest life possible. And it's our promise that our health care will be better than Partners have ever experienced: accessible, convenient, engaging, and complete. Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more. As a Certified Medical Assistant, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You'll serve as a coordinator / liaison between patients, physicians, and other health care team members. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Requirements

High school diploma, or equivalent
Graduate of an accredited medical assistant
Medical Assistant certification (CMA)
Basic Life Support (BLS) certification
1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
1+ years of experience in phlebotomy / blood drawing (preferred)
Experience in customer service
Experience working with electronic health records (preferred)
Knowledge of medical terminology
Proficiency in MS Office, related software / applications
Advanced interpersonal, customer service, and issue-resolution skills
Advanced written / verbal communication skills
Strong organization and follow-through skills; attention to detail
Ability to quickly learn new procedures / processes
Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks
Ability to project process ownership, accountability, and initiative
Ability to work as part of a team; ability to work with minimal supervision
Ability to apply good judgment and logic in performing duties, and responding to customer needs
Function in a fast-paced clinic / office environment
Sit / stand for extended periods of time
Regularly lift up to 20 lbs
Work extended hours and / or rotating schedules

Nice To Haves

1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
1+ years of experience in phlebotomy / blood drawing (preferred)
Experience working with electronic health records (preferred)
Bilingual skills (English - Spanish) a plus

Responsibilities

Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
Assists with check-in process; processes transactions required to begin / complete patient visits
Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
Resolves patient complaints; assists patients in all Clinic-related inquiries
Promotes H-E-B Wellness Primary Care services
Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
Serves as a resource to patients; facilitates coordination of patient care
Assists with patient referral process, and associated follow-ups
Obtains referring physician orders and outside facility images / reports as necessary
Performs patient intake interviews; takes medical histories; checks / records vital signs
Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support
Replenishes medical supplies / materials
Maintains collaborative, professional relationships with clinic staff
Ensures adherence to HIPAA regulations