Certified Medical Assistant - Patient Care Associate

Baltimore Medical System • Baltimore, MD

77d

About The Position

Patient Care Associate (PCA) is a certified (or registered) medical assistant and is both clinical and administrative in nature with approximately 60% of time spent on administrative, analytical and/or clerical functions. The PCA is a valued member of the care team who assists medical providers with patient care activities in keeping with the duties of a medical assistant and is also responsible for maintaining records and interacting in a professional, friendly manner with patients, family members, physicians, clinicians, staff, and visitors. The PCA is responsible for training and mentoring new medical assistants and PCAs. This position is also responsible for clinical process improvement and acts as a coordinator and liaison between center leadership, and the care team. The PCA is an active participant on Performance Improvement Teams and works to document, record, monitor and present Performance Improvement efforts and progress. This position is responsible for proactively identifying flow and other center-based issues and making recommendations for resolution of the problem. In addition to the clinical duties, the PCA may be required to fill some Center Service Representative (front desk) responsibilities and may be cross trained to cover other positions when needed. Frequent communication outside of the work group is required to resolve disagreements, reach agreements and clarify issues/processes. Responsibility exists to ensure that internal customers are satisfied with service. Communicates with external contacts frequently and is responsible to ensure ongoing service.

Requirements

• High School Diploma, GED, or equivalent experience
• Certificate of completion from an accredited medical assistant program or a higher level of medical education (i.e., accredited LPN program, RN program.)
• Must pass the BMS medication and vaccine course.
• Certifications from one of the following: RMA administered by American Medical Technologists ( AMT) CMA administered by American Association of Medication Assistants (AAMA) CCMA administered by National Healthcare Association (NHA) NCMA administered by National Center for Competency Testing (NCCT) MAC administered by American Medical Certification Association (AMCA)
• 5 years experience as an Medical Assistant in primary or specialty care

Responsibilities

• Assists medical providers with patient care activities
• Maintaining records
• Interacting in a professional, friendly manner with patients, family members, physicians, clinicians, staff, and visitors
• Training and mentoring new medical assistants and PCAs
• Clinical process improvement
• Acts as a coordinator and liaison between center leadership, and the care team
• Active participant on Performance Improvement Teams and works to document, record, monitor and present Performance Improvement efforts and progress
• Proactively identifying flow and other center-based issues and making recommendations for resolution of the problem
• Fill some Center Service Representative (front desk) responsibilities and may be cross trained to cover other positions when needed

Benefits

• competitive salary based on experience
• generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees