Certified Medical Assistant (Lead)

LifeWorks Wellness Center•Clearwater, FL

23h•Onsite

About The Position

We are seeking an experienced Certified Medical Assistant to serve as the Modalities Lead within our outpatient clinic. The Modalities Lead oversees Modalities Technicians in a co-lead structure, partnering with a second Lead to monitor daily operations, maintain quality standards, and support staff performance. This position serves as the primary clinical and operational point of contact for the department and plays a key role in patient experience, compliance, and overall departmental performance. LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida’s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally.

Requirements

Graduate of High school/GED or equivalent.
Medical Assistant Certification with a minimum of 2 years’ experience in a health care setting, preferably in alternative health care.
Demonstrated experience developing teams and establishing achievable performance goals.
Demonstrated patience and compassion when working with patients who are ill.
Superior communication skills and strong leadership presence.
Intermediate computer skills and familiarity with office equipment.
Critical thinker with strong conceptual and problem-solving skills.
Strong understanding of medical terminology with the ability to learn new clinical skills.
Ability to manage stress and multitask effectively in a fast-paced clinical environment.
Must speak English.
Must have strong verbal and written communication skills, the ability to respond effectively to sensitive inquiries, and maintain confidentiality at all times.

Responsibilities

Oversee the efficient and effective day-to-day operations of the department.
Able to assume any position within the department to assist in the workload or respond to patient emergencies.
Conduct regular inspections using checklists of the department’s production to ensure compliance and efficiency of operations.
Address escalating delivery issues that may arise with patients.
Ensure the operations of the Modalities department meet patient expectations.
Work with the Medical Services Manager and HR to onboard new hires within the assigned area, including on-the-job training and acting as the new hire’s buddy for the first two weeks.
Assist the Medical Services Manager in organizing staff schedules based on absences and days with increased patient traffic.
Work with the Medical Services Manager to train and retrain staff on the application of policies and procedures to ensure high-quality patient care.
Ensure staff are completing daily and weekly position checklists.
Maintain adequate inventory of office and medical supplies and submit requests as necessary.
Inspect the department for cleanliness and ensure cleaning checklists are completed routinely.
Analyze situations, identify problems, implement solutions, and evaluate outcomes.
Evaluate and maintain policy application throughout the department to ensure compliance and accuracy.
Assist in building company culture by creating a work environment focused on rewarding employees based on production and accomplishments.
Identify training needs of Modalities Technicians and facilitate on-the-job training as applicable.
Prepare and/or review reports related to weekly statistics and departmental production.
Interact positively and demonstrate professional behavior and communication with employees and patients to foster a respectful and supportive workplace.
Serve and protect the practice by adhering to professional standards, policies and procedures, and all federal, state, and local requirements.