Certified Medical Assistant (CMA) - Integrative Medicine

Duke University•Durham, NC

48d•Onsite

About The Position

Duke University Health System seeks to hire a CMA who will embrace our mission of Advancing Health Together Department Summary: This position is located at Duke Integrative Medicine at the Center for Living Campus. Duke Integrative Medicine offers a comprehensive suite of services, including a primary care practice, specialized consultations, therapeutic services, and mindfulness-based classes. We take pride in our holistic, customized, whole-person approach to healthcare, which is instrumental in maintaining optimal health for our patients. This approach is particularly beneficial for those with ongoing chronic conditions or acute needs, as our services are designed to enhance the interaction between our patients' physical bodies and their psychological and emotional well-being. Our staff is dedicated to treating every individual with the highest level of care and dignity, ensuring a positive and respectful experience during their visit. Our approach is rooted in delivering exceptional customer service, fostering strong teamwork, and providing patient-centered care. We seek employees who exemplify integrity, attention to detail, teamwork, and a commitment to outstanding patient care, as these qualities are essential in upholding our standards of excellence. The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Requirements

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required.
Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Good customer service skills.
Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
Working knowledge of sterile techniques and special procedures that are applicable to work performed.
Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.
Age specific competencies.
Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information
Ability to establish and maintain effective working relationships with patients and clinic staff
Typing skills
Medical terminology
Levels II and III -- Ability to independently seek out resources and work collaboratively

Responsibilities

Answer telephones
Greet patients
Update and file patient medical records
Handle correspondence
Schedule appointments
New patient and consult paperwork
Arrange for laboratory services
Monitor and order clinic supplies
In basket messaging
Taking medical histories and recording vital signs
Explaining treatment procedures to patients
Preparing patients for examinations and procedures
Assisting the physician during the examination and procedures
Collect and prepare laboratory specimens
Perform basic laboratory tests on the premises
Dispose of contaminated supplies Sterilize medical instruments.
Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record
Prepare and administer medications as directed by a physician
Authorize drug refills as directed Telephone prescriptions to a pharmacy
Phlebotomy
Prepare patients for x-rays, tests and procedures
Take electrocardiograms Remove sutures/ staples
Change sterile and non-sterile dressings