Certified Clinical Medical Assistant-.5 FTE

LADD MEMORIAL HOSPITAL•Osceola, WI

14d

About The Position

OMC Core Behavior Standards: Create Teamwork● Lead with Honesty & Integrity● Convey Compassion● Show Respect● Pursue Quality Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs. Schedule: Monday: OFF, Tuesday: 8-5pm Wednesday: 8-5pm, Thursday:OFF Friday(everyother): 7:45m-5pm Job Summary: The clinic assistant will be responsible for helping to improve the quality of care that we provide to every patient. Much of one’s time will be spent working directly with patients. The clinic assistant will obtain accurate patient information, educate patients on clinical procedures/medications/immunizations, and provide exceptional customer service. To be successful, a clinic assistant needs to be proactive about providing patients with high-quality care. They must have extensive medical knowledge and advanced computer skills. The clinic assistant should also be personable and have strong communication skills to ensure that patients have the information they need while waiting to be seen by our clinician team.

Requirements

BLS certification
Holds current certification and/or license in CMA, CCMA, RMA, EMT, LPN, CNA
Wisconsin License if working at Osceola Location and Minnesota if working at Scandia location.
High school diploma
Graduate from an accredited medical assistant program, practical nursing degree program, EMT certification, CNA certification.
Demonstrates positive verbal communication and listening skills with internal and external customers
Ability to work independently with minimal instruction
Knowledge of medical terminology and general patient care skills
Maintain up-to-date knowledge and skill in professional, clinic, and system areas
Demonstrates flexibility in performing additional responsibilities to contribute to the improvements in patient care and the functioning of the clinic and other support areas
Assists with the updating of current and development of new procedures as appropriate
Knowledge of PC, use of office equipment, Windows, Microsoft Office, Teams, & EMR
Performs other duties as assigned
Sit, stand, or walk, while paying close attention to detail and continual use of equipment in the carrying out direct patient care and related activities.
Lift from waist to shoulder up to 25 pounds occasionally, and up to 50 pounds rarely.
Carry up to 20 pounds frequently and up to 50 pounds occasionally. Push and pull up to 20 pounds frequently and up to 50 pounds occasionally.
Bend the trunk up to 20 degrees or greater and twist occasionally for patient cares.
Squat and kneel occasionally. Reach to shoulder height occasionally, and above shoulder height rarely. Pinch and grip with various forces, and use bimanual dexterity occasionally.
Use visual and auditory acuity frequently.
Repetitive motion of upper body required for extended use of computer.
Communicate via spoken, written or electronic word with patients and family, staff, pharmacies, third party payors and other outside agencies on a frequent basis.
Treat every patient, visitor, and team member with dignity and respect
Take ownership of their actions and follow through on commitments
Adapt positively to change and support new initiatives
Contribute to a culture of trust, collaboration, and accountability
Consistently act in ways that support OMC’s mission and values

Nice To Haves

Clinical experience preferred

Responsibilities

Perform pre-visit planning/prepping for patient visits
Assist clinicians with administering patient care
Prepare patients for clinicians’ examination, obtaining vital signs and other physical measurements, recording accurately in the electronic medical record (EMR) system
Educating patients and families as deemed necessary
Tracks orders, test results, and phone messages for each clinician to appropriate sites both incoming and outgoing
Documents all interactions with patients and clinicians when medical direction is given
Oversees equipment inventory for each clinician
Assist clinician during procedures and processing specimens to lab
Clean and sanitize clinic instruments per clinic protocol
Administer and document medications and immunizations per clinic protocols
Maintain clean and organized work areas, exam rooms, and treatment rooms
Assist in medication refills as needed per protocol
Assist in prior authorization for medications and medical equipment as needed
Adhere to clinic and departmental procedures and protocols
Adhere to HIPAA compliance
Perform additional duties as assigned
Facilitates as a liaison with Specialist’s main site
Sets up surgery orders for Specialists doing surgery at OMC and coordinates with other facilities when needed
Scribing as needed per specialty
Tonopen and dilated eye exam
Allergy injections and immunotherapy testing