Certified Application Counselor, Evenings M-F
About The Position
Patient Financial Services, Certified Application Counselors provide application assistance to applicants and beneficiaries of Qualified Health Plans and insurance affordability programs including Masshealth and health insurance programs offered through the Health Insurance Exchange (HIX). The Certified Application Counselor interviews, assesses and screens patients for eligibility for qualified health plans. The Certified Application Counselor (CAC)is responsible for tracking and processing accurate, complete and timely applications with regards to BMC billing practices and procedures and consistent with the Certified Application Counselor Policy Requirements.
Requirements
- High School diploma required
- Must be extremely organized, able to prioritize appropriately and make independent decisions, strong problem resolution skills.
- Must be able to handle a heavy caseload of patients in an ongoing fashion and possess strong follow through skills.
- Must demonstrate computer competency with use of keyboard and mouse and must demonstrate excellent customer service skills.
- Individual must receive training and be certified as a Certified Application Counselor within 45 days of employment.
Nice To Haves
- Bachelor's degree strongly preferred
- Bilingual and hospital experience strongly preferred
Responsibilities
- Provide application assistance to applicants and beneficiaries of Qualified Health Plans and insurance affordability programs including Masshealth and health insurance programs offered through the Health Insurance Exchange (HIX).
- Interview, assess and screen patients for eligibility for qualified health plans.
- Responsible for tracking and processing accurate, complete and timely applications with regards to BMC billing practices and procedures and consistent with the Certified Application Counselor Policy Requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
