Certification Analyst

Transdev • Oakland, CA

8d • $23 - $28

About The Position

Transdev in Oakland, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
Competitive compensation package of minimum $23.00/hour – Maximum $27.75/hour
Benefits include:
Vacation: minimum of two (2) weeks
Paid time off: maximum of 4 days
Sick days: maximum 8 days
Holidays: 11 holidays
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High School Diploma, GED or equivalent.
• Computer literate
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work shifts or flexible work schedules as needed.

Responsibilities

• Identify and classify applications into various processing categories.
• Answer Certification Department calls and provide customer service assistance as needed.
• Cover Certification Department reception desk as needed.
• Using established procedures to conduct in-person interviews, consult physicians or other medical professionals to obtain medical verification, review application information and determine and document ADA eligibility, including category, conditions of eligibility and reasons for denial.
• Present individual cases of eligibility denial in a concise and professional manner (both verbal and written) to an Appeals Panel for an Appeals Hearing process.
• Explain clearly and succinctly to current passengers, new applicants, visitors and regional passengers the ADA paratransit eligibility criteria used and the process of determining eligibility.
• Assist with outreach efforts by presenting information about our programs and services at conferences, workshops, forums and to individual riders and/or applicants.
• Data entry.
• Other duties as required.

Benefits

• Competitive compensation package of minimum $23.00/hour – Maximum $27.75/hour
• Vacation: minimum of two (2) weeks
• Paid time off: maximum of 4 days
• Sick days: maximum 8 days
• Holidays: 11 holidays
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees