Certificate Specialist - Certificate Desk Lead, Business Insurance
About The Position
Certificate Specialist - Certificate Desk Lead, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Certificate Specialist at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Certificate Specialist on the Business Insurance team, you’ll provide quality and timely support for day-to-day, renewal, and new business certificates. You’ll ensure the certificate team meets daily turnaround goals, delegate workload, lead team discussions on new processes, and maintain compliance with third-party certificate of insurance vendors. You’ll also provide training and technical support to staff, review policies for coverage accuracy, and maintain confidentiality of sensitive information.
Requirements
- High school diploma or equivalent; some insurance courses preferred
- Experience in underwriting, rating, billing, or prior insurance experience at an agency or related company preferred
- Ability to organize, streamline, and prioritize workflow in a fast-paced environment
- Strong communication skills to professionally interact with managers, clients, and customers
- Intermediate PC skills including word processing and data entry; experience with Microsoft Office Suite
- Ability to apply common sense understanding to carry out detailed instructions and handle variable situations
- Commitment to accuracy, confidentiality, and customer satisfaction
Nice To Haves
- MO or IL Producer’s license (required if not already obtained)
- Experience with industry-specific software (EPIC)
Responsibilities
- Provide quality and timely support for day-to-day, renewal, and new business certificates.
- Ensure the certificate team meets daily turnaround goals
- Delegate workload
- Lead team discussions on new processes
- Maintain compliance with third-party certificate of insurance vendors.
- Provide training and technical support to staff
- Review policies for coverage accuracy
- Maintain confidentiality of sensitive information.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
