Insurance Certificate Specialist

EPIC Brokers•St. Louis, MO

2d•Hybrid

About The Position

Greyling Insurance Brokerage & Risk Consulting, a division of EPIC, is a specialty insurance brokerage and risk consulting firm focused on construction and design professionals. What differentiates us is our construction industry expertise. Our leaders have prior experience as practicing construction lawyers (in-house and outside), engineers, consultants, and underwriters – giving us a unique and unmatched insight into how A/E firms operate, deliver projects, and manage risks. With respect to insurance, we place many of our largest clients who qualify in highly profitable group captive programs that have saved millions, and we do so for more A/E firms than all other insurance brokers combined. We’ve been so successful, that now we’re looking to grow our team! JOB OVERVIEW: The Certificate Specialist (an entry level role) supports the broker teams with certificates of insurance (COIs) for their accounts. Will work with a team of 8+ members issuing COIs. Additionally, team members will have a book of assigned accounts to oversee the servicing of all aspects of COIs, along with client satisfaction regarding COIs. LOCATION - Hybrid is preferred, 3 days a week, in one of the following offices: Alpharetta GA, Chicago IL, Arlington VA, or St Louis MO. May be open to remote for qualified candidates. MUST be willing to work Mon- Fri 10am-6pm EST or some variation of later hours.

Requirements

Exceptional time management skills
Strong verbal and written communication skills
Service oriented with great attention to detail
Interpersonal skills – enjoy working with people, internal and external
Strong analytical skills
Ability to learn new systems and software – and jump between them throughout your day
Willingness to learn and take direction from others
Ability to work independently and meet deadlines

Responsibilities

Service clients daily COI needs
Work in a collaborative environment with your book of accounts and team accounts
Assist with special projects, renewals, and client requests
Review insurance requirements and contracts and apply to COIs
Coordinate with broker teams on specific requirements/requests
Communicating with clients and developing healthy business relationships
Maintaining client expectation of 24-hour turnaround time, and communication when the TAT is not possible
Assist with special projects, renewals, and client requests
Perform other COI or team related duties that may be assigned from time to time
Ability to work 10am – 6pm EST (or some variation of later hours)

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation