Certificate Specialist - Certificate Desk Lead, Business Insurance

Marsh McLennan•Maryville, TN

14d•Hybrid

About The Position

Certificate Specialist - Certificate Desk Lead, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Certificate Specialist at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Certificate Specialist on the Business Insurance team, you’ll provide quality and timely support for day-to-day, renewal, and new business certificates. You’ll ensure the certificate team meets daily turnaround goals, delegate workload, lead team discussions on new processes, and maintain compliance with third-party certificate of insurance vendors. You’ll also provide training and technical support to staff, review policies for coverage accuracy, and maintain confidentiality of sensitive information. Our future colleague. We’d love to meet you if your professional track record includes these skills: High school diploma or equivalent; some insurance courses preferred Experience in underwriting, rating, billing, or prior insurance experience at an agency or related company preferred Ability to organize, streamline, and prioritize workflow in a fast-paced environment Strong communication skills to professionally interact with managers, clients, and customers Intermediate PC skills including word processing and data entry; experience with Microsoft Office Suite Ability to apply common sense understanding to carry out detailed instructions and handle variable situations Commitment to accuracy, confidentiality, and customer satisfaction These additional qualifications are a plus, but not required to apply: MO or IL Producer’s license (required if not already obtained) Experience with industry-specific software (EPIC) We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check out our website or flip through our recruiting brochure . Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAUMW #LI-Hybrid

Requirements

High school diploma or equivalent; some insurance courses preferred
Experience in underwriting, rating, billing, or prior insurance experience at an agency or related company preferred
Ability to organize, streamline, and prioritize workflow in a fast-paced environment
Strong communication skills to professionally interact with managers, clients, and customers
Intermediate PC skills including word processing and data entry; experience with Microsoft Office Suite
Ability to apply common sense understanding to carry out detailed instructions and handle variable situations
Commitment to accuracy, confidentiality, and customer satisfaction

Nice To Haves

MO or IL Producer’s license (required if not already obtained)
Experience with industry-specific software (EPIC)

Responsibilities

provide quality and timely support for day-to-day, renewal, and new business certificates
ensure the certificate team meets daily turnaround goals
delegate workload
lead team discussions on new processes
maintain compliance with third-party certificate of insurance vendors
provide training and technical support to staff
review policies for coverage accuracy
maintain confidentiality of sensitive information