Certificate Management - Certificate Management Specialist

ATIS Elevator Inspections, LLC

8d•Onsite

About The Position

The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America. Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America. As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance. With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices. Candor. Boldness. Safety. Teamwork. Job Description Summary Basic Purpose The Certificate Management Specialist role works closely with other Departments (Account Management, Scheduling, Finance, etc.) to research and ensure our clients’ devices and jurisdictional requirements are compliant. Those in this role will be working not only with clients, but with third party entities and maintenance companies to ensure that any violations are corrected in a timely manner. The position has the authority to utilize company credit cards to process payments on behalf of Clients. Goes above and beyond to drive unparalleled performance in customer service and unequivocal commitment to ATIS’s Vision, Mission, and Values. Scope The Certificate Management Specialist helps manage jurisdictional compliance requirements to obtain conveyance Certificates/Permits in a timely manner. Reporting and Working Relationships This position directly reports to the Certificate Management Supervisor. In this role you will work closely with the Account Manager, Client, Client’s Maintenance Company, and the Authority Having Jurisdictions (AHJ), and/or other third-party entities.

Requirements

Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow.
Excellent customer service and interpersonal skills
Creative, flexible, and innovative team player
Excellent written and verbal communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Proficient in use of Microsoft Office: Outlook, Word, Excel.
Proficiency in NetSuite but will train.
Prior experience in account management

Responsibilities

Documentation of Certificates & Compliance Status
Manage, distribute, and electronically store all conveyance-related documents.
Process Inspection reports (ATIS, AHJ or 3rd Party) – record violations in NetSuite, track and record corrections are completed by Client and/or Maintenance Company.
Track and record status of Client’s conveyances in NetSuite
Ensure compliance notes are clearly and frequently documented and updated in NetSuite.
Coordination with AHJs
Communicate with AHJ on behalf of Client regarding various conveyance compliance matters to ensure regulatory compliance in each state and local AHJ in which client’s conveyances are located. Examples include:
AHJ Notices – record, research and respond.
Ensure reports are submitted to the AHJ as required.
Provide notice of correction or schedule re-inspection.
AHJ fee invoices - process payment via credit card or (ATIS) check
Develop and maintain knowledge of conveyance compliance requirements in numerous jurisdictions, as required by location of Client’s facilities.
Communication with Client
Send routine status updates and hold regular meetings with the Client to discuss status of certificates and action items that are needed.
Follow-up with Maintenance Company and/or Client on status of corrections
Coordinate with Clients on the conveyance inspection process and reporting
Ensure ATIS and Client have copies of Certificates/Permits.
Coordination within ATIS
Coordinate ATIS inspections, where allowed by AHJ, and ensure inspections are completed timely.
Escalate delays in completing inspections or receiving compliance through the appropriate channels.
Communicate with field staff when needed.