Certificate Specialist

Howden

5d

About The Position

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Role: Certificate Specialist Location: North Carolina Why Join Howden US? At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future. Why Howden? You’ll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own. You’ll Be Empowered We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise. You’ll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Certificate Specialist is responsible for supporting the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accurate and timely delivery of Certificates of Insurance (COIs) and Auto ID cards, while coordinating with carriers and account teams to meet client expectations, service standards, and compliance requirements. What will you be doing? Certificates of Insurance (COIs) Review COI requests to determine requirements, delivery method, and client expectations. Obtain necessary carrier endorsements to support accurate COI issuance. Ensure timely delivery of COIs in line with compliance and service standards. Auto ID Cards Process Auto ID card requests based on fleet and/or vehicle-specific needs. Coordinate issuance with carriers and ensure proper documentation is maintained. Renewals Coordinate the issuance and delivery of renewal COIs and auto ID cards to clients. Track renewals to ensure deadlines are met and documentation is complete. Compliance and Recordkeeping Maintain accurate records of issued COIs and Auto ID cards for audit and compliance purposes. Support adherence to regulatory requirements and company policies in document issuance. Collaboration and Service Partner with account management teams to clarify requirements and resolve issues. Communicate with carriers as needed to secure endorsements and verify documentation. Key Skills & Competencies Organizational Skills: Ability to manage multiple COI and Auto ID requests with varying deadlines. Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements. Communication Skills: Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs. Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requirements for certificates of insurance and auto ID cards. Computer Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar). Problem-Solving: Ability to resolve discrepancies in requests or endorsements and escalate issues appropriately. Technical Skills: Proficiency in Microsoft Office and insurance systems (e.g., Epic, AMS360, or similar) to generate and track documentation. Qualifications Bachelor’s degree in Business, Insurance, or related field; or equivalent work experience. 2+ years of insurance operations or document issuance experience. Familiarity with COI and Auto ID card requirements preferred. Proficiency in Microsoft Office and experience with insurance systems (Epic, AMS360, or similar). Demonstrated communication and customer service skills in a professional office environment. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.

Requirements

• Organizational Skills: Ability to manage multiple COI and Auto ID requests with varying deadlines.
• Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements.
• Communication Skills: Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs.
• Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requirements for certificates of insurance and auto ID cards.
• Computer Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar).
• Problem-Solving: Ability to resolve discrepancies in requests or endorsements and escalate issues appropriately.
• Technical Skills: Proficiency in Microsoft Office and insurance systems (e.g., Epic, AMS360, or similar) to generate and track documentation.
• Bachelor’s degree in Business, Insurance, or related field; or equivalent work experience.
• 2+ years of insurance operations or document issuance experience.
• Demonstrated communication and customer service skills in a professional office environment.

Nice To Haves

• Familiarity with COI and Auto ID card requirements preferred.
• Proficiency in Microsoft Office and experience with insurance systems (Epic, AMS360, or similar).

Responsibilities

• Review COI requests to determine requirements, delivery method, and client expectations.
• Obtain necessary carrier endorsements to support accurate COI issuance.
• Ensure timely delivery of COIs in line with compliance and service standards.
• Process Auto ID card requests based on fleet and/or vehicle-specific needs.
• Coordinate issuance with carriers and ensure proper documentation is maintained.
• Coordinate the issuance and delivery of renewal COIs and auto ID cards to clients.
• Track renewals to ensure deadlines are met and documentation is complete.
• Maintain accurate records of issued COIs and Auto ID cards for audit and compliance purposes.
• Support adherence to regulatory requirements and company policies in document issuance.
• Partner with account management teams to clarify requirements and resolve issues.
• Communicate with carriers as needed to secure endorsements and verify documentation.

Benefits

• A career that you define.
• Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
• And we know that separate home and work lives don't really exist.
• If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa.
• That's why we do our best to support our people in every aspect of their lives.
• Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
• If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level