Cert Training And Exercises Program Manager

City of New York•Brooklyn, NY

1d•Onsite

About The Position

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies. The Community Engagement division helps communities become more resilient by providing guidance for community emergency planning for the most common hazards in New York City and connecting established community organizations and networks to the Emergency Operations Center. Through outreach and training, the Community Preparedness Bureau brings together leaders from volunteer programs, community and nonprofit organizations, and government to promote preparedness at the local level. New York City Emergency Management’s Community Emergency Response Team (CERT) Program oversees groups of community-based volunteers trained in disaster preparedness and emergency response. CERT members undergo a 30-hour basic training course in fire safety, medical operations, light search and rescue, police science, and the specifics of operating in an urban environment. CERT members are organized geographically by borough and sponsored, managed, and trained by NYC Emergency Management in partnership with FDNY and NYPD. The New York City Community Emergency Response Team Program Manager will organize, develop, and support team-based initiatives dedicated to strengthening organizational capacity, preparedness, and growth. The selected candidate will report to senior leadership and focus on the development of leadership capability at all levels of the program. This person must be able to communicate the program’s strategic vision and enable them to carry out the mission within their communities or organizations. The position requires someone who demonstrates a working knowledge of the local environment and shows commitment to building resilience and sustainable growth.

Requirements

A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or
A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or
A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.

Nice To Haves

Experience leading a volunteer management/retention program.
Experience developing and implementing training curriculum.
Ability to mediate and negotiate with a wide variety of community-based groups.
Ability to conduct meetings and trainings.
Superior written and verbal communication skills, including public speaking.
Proficiency in a second language commonly spoken in NYC a plus.
Familiarity with human services or mental health related disaster issues.
Capacity to prioritize and manage multiple projects simultaneously.
Proficiency with Microsoft Office applications.
Familiarity with volunteer management software and applications.
Proficiency with Social Media tools, such as Facebook, Instagram and Twitter
Knowledge – possesses appropriate subject matter expertise.
Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
Effective Communication – communication is clear, precise, and timely; understands their audience and display confidence in delivering their message.
Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

Responsibilities

Develop and manage overall training curriculum and associated activities:
Design and implement new training opportunities, both in-person and remote, to advance program goals
Support the development of new exercises, workshops, and simulations
Coordinate local and organization-wide training initiatives
Establish and maintain program partnerships
Promote leadership and team growth through:
Developing leadership training and coaching opportunities
Organizing recognition events and initiatives to celebrate contributions
Creating peer-to-peer learning or other mentoring opportunities
Support program operations and management:
Assist with procurement, records management, and logistics for major events and activities
Contribute to special projects as needed
Supervise fellows, interns, or other staff as needed
Serve in coordination roles during activations or major initiatives:
Act as a liaison between program leadership, volunteer, and partners
Support communication and collaboration during high-priority operations