Centralized Services Administration (Remote)

Intelligent Technical Solutions•International Falls, MN

1d•$9•Remote

About The Position

The Centralized Services Administrator plays a pivotal role in the MSP, ensuring seamless operation, monitoring, and optimization of client IT environments. This position manages centralized tools and platforms (RMM, patch management, backup, security), delivers technical support, and drives proactive solutions for clients.

Requirements

Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
2+ years’ experience in an MSP or IT services environment, preferably in a centralized or NOC role.
Proficiency with RMM, PSA, and backup platforms (e.g., ConnectWise, Kaseya, Datto).
Strong understanding of Windows/macOS, networking fundamentals, and cloud platforms (Microsoft 365, Azure).
Familiarity with backup/disaster recovery, patch management, and endpoint security.
Excellent troubleshooting, analytical, and communication skills.
Ability to prioritize, multitask, and work independently or as part of a team.
A home office set up that meets the following:
Computer: A working computer with a minimum of 8GB RAM and one of the following:
Windows 11 with an Intel i5 or i7 (8th generation or newer), or
AMD Ryzen 5 or 7 (2000 series or newer), or
macOS 12 or newer.
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).

Nice To Haves

Experience with automation and scripting (PowerShell, Python) is a plus.
Relevant certifications (CompTIA, Microsoft, ITIL) are desirable.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

Responsibilities

Administer and maintain centralized MSP tools (RMM, PSA, backup, antivirus, patch management).
Monitor client systems for alerts, performance issues, and security threats; respond promptly to incidents and service requests.
Perform routine maintenance (software updates, patch deployment, system health checks).
Develop and manage automation scripts and policies to improve efficiency.
Serve as an escalation point for CS technicians.
Collaborate with Service Desk and Field Engineers on escalated issues.
Document processes, procedures, and configurations per company standards.
Generate regular reports on system health, patch compliance, backup status, and KPIs.
Participate in onboarding of new clients and deployment/configuration of centralized tools.
Assist with onboarding of internal users (tool/platform access).
Continuously evaluate and recommend improvements to centralized services processes and toolsets.

Benefits

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification