CENTRALIZED PATIENT SCHEDULER

TRI-CITY CARDIOLOGY CONSULTANTS PC•Mesa, AZ

6d•$18 - $21•Onsite

About The Position

This position serves as a key communication and scheduling representative for incoming and outbound calls, patient portal scheduling requests and website inquiries into the practice. This position works collaboratively with the staff and supervisors from all departments, physicians, and outside facilities to ensure a smooth communication process for the caller.

Requirements

High school diploma or GED required.
Two years of experience in either high volume calls or medical scheduling.
40 wpm typing
Knowledge of basic computer and math skills.
Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
Ability to multi task.
Excellent verbal and written communication skills presented in an effective, clear, calm, friendly and professional manner.
Ability to effectively communicate to all internal and external customers.
Manages tasks in a timely fashion.
Ability to read and interpret documents.
All employees must be able to provide proof of their identity and their right to work in the United States.

Responsibilities

Answers all incoming calls in all assigned phone queues per the TCC Service Standards.
Learns all phone queues: New Patient, Scheduling, Communications, Appointment Today, Referring Physician, Hospital, Clinical Question.
Schedules, cancels, reschedules, and/or confirms appointments appropriately documenting all pertinent information in the schedule.
Works with patients, referring physicians and their staff, hospital staff appropriately and courteously to provide optimal customer service.
Triages calls or pages calls to the appropriate staff member, department workgroup, secretary, or physician appropriately referencing any paging protocols for accuracy.
Registers and creates charts for New Patients per the PCP order/referral and obtaining all pertinent demographic, insurance, and clinical information and documenting completely in the schedule and the chart.
Works various Task Buckets for Scheduling and completes scheduling tasks as requested per physician orders.
Enrolls patients in the Patient Portal if not already enrolled.
Works the Fax Folders, Medical Referrals, Website Messages, and Patient Portal Inbox for New Patient Appointments, Established Patient appointments, Testing appointments, and Incoming Orders.