Centralized Scheduler

Graham Regional Medical Center•Graham, TX

About The Position

The Centralized Scheduler will continuously interact with patients and provider offices, both external and internal, to schedule surgical procedures, diagnostic imaging, and cardiovascular tests. The Centralized Scheduler will also provide scheduling, surgical and financial instructions to patients, while supporting the providers and enforcing the collection policy and procedures for Graham Regional Medical Center (GRMC). This position requires extensive phone use along with the ability to multi-task and ability to pay attention to detail. Employees must demonstrate professionalism and courtesy in all interactions to ensure an exceptional customer experience is provided to all callers.

Requirements

Minimum of High School diploma or GED; some college preferred.
Two years of similar experience preferred in healthcare setting.
Experience with and understanding of medical terminology required.
Must be committed to quality and patient safety at all times.
Demonstrate sound knowledge of anatomy and, at a minimum, a basic understanding of surgical procedures and diagnostic imaging terminology.
Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation, and email.
Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
Must be able to manage several interruptions throughout the shift.
Must have strong interpersonal and communication skills, verbal and written.
Must have strong time management skills.
Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
Sufficient hearing, vision and dexterity to perform duties safely.

Nice To Haves

LVN licensure in the State of Texas preferred
Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.

Responsibilities

Schedule hospital-based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate software.
Schedule diagnostic and imaging tests to be completed at GRMC. Schedule hospital-based medical procedures, tests, and imaging ensuring available time is utilized to maximum efficiency.
Effectively use the current operating system for Electronic Medical Records.
Effectively utilize clinical knowledge when determining if the appointment is consistent with the diagnosis/indications indicated by the provider.
Obtain appropriate demographic and insurance information from the patient.
Complete insurance verification, and authorization/referral needs. Obtain authorizations/referrals, if needed. Ensures the required authorization and referral is on- file before the patient’s scheduled appointment.
Provide accurate, detailed information to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirm patient’s insurance provider and either obtain prior authorizations or communicate need for prior authorization to appropriate parties, as needed.
Maintain confidentiality of patient information in compliance with HIPAA.
Complete pre-procedure phone calls and confirms appointment times with patients via telephone.
Perform all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Communicate to referring provider any delays.
Request historical medical records from referring provider or primary care physician as needed for treatment of the patient.
Provide exemplary customer service.
Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
Solve practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.
Attend meetings as required.
Perform other duties as requested or assigned.