Centralized Operations Manager

Bank of America•Seattle, WA

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Centralized Operations Manager is responsible for leading and developing Operations Analysts (OAs) through a centralized operating model that drives consistency, operational rigor, and strong performance across Financial Centers and Markets. This role serves as a critical connector between Regional leadership and the National Operations organization, ensuring field execution aligns with enterprise standards, priorities, and operating practices. The Centralized Operations Manager leads the evolution of the OA operating model, strengthening execution, reducing variability, and enabling sustained business and client outcomes through disciplined operational leadership, thereby enabling Financial Center employees and leaders to focus on acquiring and growing client relationships.

Requirements

5+ years of people management experience
Experience managing large geography
Up to 60% travel required
Proactively builds trusted relationships with key partners/clients
Ability to be a change agent and work in a fast-paced environment
Assess and learn partner’s business, priorities, and challenges followed by execution
Ability to attract, recruit and retain an effective operations team
Exercises good judgment and experience to make timely and effective decisions
Communicates effectively at all levels
Communicates strategic business plans and tactical goals to team members
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Collaborates effectively to build and nurture strong relationships in a matrix environment.
Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Influence
Issue Management
Policies, Procedures, and Guidelines
Process Management
Risk Management
Business Operations Management
Customer and Client Focus
Decision Making
Executive Presence
Leadership Development
Ability to assess end‑to‑end processes across multiple business units
Identify opportunities for efficiency and standardization
Influence senior stakeholders to adopt best practices
Control‑focused mindset with a strong understanding of operational, regulatory, and reputational risks
Ability to work in a team environment with a focus on high‑quality execution
Strong analytical, problem‑solving, and conceptual thinking skills
Project management
Experience working with enterprise operational, process, and control frameworks
Effective communication skills across multiple levels of the organization
Ability to manage competing priorities in a fast‑paced environment
People leadership, coaching, and performance management capabilities
Experience leading through organizational or operating model change
Strong partnership and relationship management skills
Data‑driven decision making and performance monitoring
High School Diploma / GED / Secondary School or equivalent

Responsibilities

Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations
Drive the evolution and elevation of the Operations Analyst operating model, reinforcing standardized practices, tools, and accountability across regions
Partner closely with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership
Translate national operational strategies, policies, and initiatives into effective and consistent field execution through the Operations Analyst team
Provide ongoing performance management, inspection, and feedback to Operations Analysts to reinforce operational rigor, risk discipline, and continuous improvement
Identify trends, gaps, and opportunities across regions by leveraging data, metrics, and field insights; escalate and influence resolution as appropriate
Ensure adherence to enterprise process, risk, and control standards, supporting timely issue identification, escalation, and remediation
Support audit, risk, and compliance activities impacting Operations Analysts, including preparation, response, and remediation follow‑through
Foster strong collaboration with Risk, Compliance, Business Controls, and enterprise partners to support effective delivery of operational initiatives
Contribute to stakeholder materials, reporting, and operational insights to support regional and national leadership decision‑making