Centralized Operations Virtual Care Manager

Planned Parenthood Great Plains

5d • $75,000 - $82,000

About The Position

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”
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The Centralized Operations Virtual Care Manager oversees the coordination of and operational supports for virtual care,
including synchronous and asynchronous remote care. The incumbent will provide direct and indirect support to clinical leaders and Health Center teams to maximize virtual care options for PPGP patients. This position will oversee affiliate-wide scheduling, workflows, and performance metrics for virtual care and will partner with the PPGP Learning and Development team to support organizational orientation and training related to virtual care for new and current staff to ensure medical practice for all PPGP services are consistent with protocols, Medical Standards and Guidelines, State & Federal laws, and PPGP operations manual.

Requirements

• Bachelor’s degree in health care administration or related field or equivalent combination of education and experience
• 1-3 years Planned Parenthood Great Plains experience.
• 1-3 years Epic experience
• Previous management experience
• Must have the ability to develop and maintain good working relationships with physicians and other clinical staff and to act as a role model for the highest level of clinical practice.
• Must be flexible and able to shift priorities as needed. Must have valid driver’s license and be able to travel to multiple office locations in a broad geographic area.
• Commitment to providing services to a diverse range of clients and to the goals of Planned Parenthood Great Plains
• Ability to read, analyze, and interpret general business documents, business agreements, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and implement a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Preference will be given to candidates in the Kansas City metro area due to the role's support of providers and centers in the area.

Responsibilities

• Manages PP Direct and the telehealth departments which include daily telehealth operations and coordinating virtual patient service workflows.
• Collaborates with technology teams supporting PP Direct, telehealth systems and online appointment scheduling
• Prepares operational reports and performance updates related to telehealth provision
• Creates PP Direct schedules in coordination with the associate medical director and centralized operation director.
• Defines and implements a process for health center closures to ensure patients are supported by virtual care when possible or re-scheduled efficiently.
• The incumbent performs a number of responsibilities that enable accurate virtual care billing which includes monitoring Epic telehealth work queues and partnering with health center managers and providers to resolve issues
• Performs telehealth audits and communicates findings to HCM’s and providers for resolution.
• Monitors and shares data from patient experience surveys with HCM’s and telehealth providers
• Actively participates in the transfer of the refund process from CHN to PPGP to enable accurate and timely refunds for all telehealth departments
• Administers the centralized telehealth scheduling process which includes telehealth scrubbing and supporting the onboarding of new health centers in currents states and new states.
• As a Centralized Ops team member, enters ITOPs when required and completes GFEs when needed
• Serves as back up to all duties completed by the Operations Coordinator.
• Other duties may be assigned.

Benefits

• 13 paid holidays per year. No eligibility period. Full pay for the upcoming holiday week beginning on December 24th.
• Annual Paid Time Off: Vacation - 112.5 hours, Sick Leave - 48 hours, Holidays - 105 hours which includes a full holiday week in December
• Parental Leave: After 12 months of full-time employment, employees are eligible for paid parental leave which is 100% base salary for 6 weeks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees