Centralized Intake Intern

Child and Family Services of Erie County, Inc.•Town of Cheektowaga, NY

1d•Onsite

About The Position

As a Centralized Intake Intern, you'll process client requests, coordinate services, and collaborate with clinicians to ensure clients get the care they need. You’ll also assist with quality reviews, insurance verifications, and administrative tasks, all while building key skills in service coordination and client support.

Requirements

Currently enrolled as an undergraduate or graduate program with a focus in health and human services
Must be enrolled in an internship program or receiving school credit for internship hours
Experience working in the mental health field
Knowledge of community resources and programs throughout WNY
Strong computer skills
Strong communication skills

Responsibilities

Process calls and emails requesting services – engage potential client/guardian, assess for risk and need for service, obtain demographic information, verify insurance, schedule with the appropriate clinician, etc.
Collaborate with Supervisor of Fiscal Services regarding insurance issues
Work in partnership with various referral sources to assist with appropriate linkage of clients
Assist clients with linkage to other community resources as needed
Collaborate with Intake Supervisor, Director of Clinical Operations & EMR, and Clinical Supervisors regarding clinician caseloads
Add clients to High Risk List when appropriate
Daily check of HealtheLink alerts and icarol system for calls to Crisis Services & follow up with clinicians/psychiatric providers as necessary
Conduct monthly Utilization Reviews and monthly Quality Assurance reviews
Provide assistance to clinicians regarding intakes as requested
Collaborate with Office Manager regarding administrative/office issues
Possess a working knowledge of Credible EMR system
Utilize Agency phone and email systems following standard customer services protocol, which includes answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly; demonstrate excellent phone etiquette and customer service skills; and demonstrate knowledge of agency programs and services
Maintain positive working relationships with program staff and others within the agency
Demonstrate strong interpersonal skills during interactions with internal and external customers
Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
Participates and contributes to program Quality Improvement process