Centralized Intake Coordinator
About The Position
Coordinate Referrals. Support Operations. Ensure Timely Response. The Centralized Intake Coordinator reports to the Manager of Centralized Intake and is responsible for ensuring all referrals are received, processed, and communicated promptly via fax, telephone, email, and electronic platforms. This role manages all aspects of referral acceptance and/or response, and coordinates closely with the local Gentiva family brand to ensure smooth operations and exceptional service to referral sources. Part-time shift, no benefits. $23 hourly. The shift is Saturday & Sunday, 8AM-8:30PM As a Centralized Intake Coordinator, You Will: Work closely with region, area sales and operations leadership, and agency personnel to manage and analyze referral responses, including acceptance, non-admissions, and pending patients. Serve as the lead coordinator of all referrals and maintain accountability for all aspects associated with acceptance and/or response to eReferrals. Communicate regularly with referral sources, including doctors’ offices, hospitals, and other entities, to provide updates and resolve any pending issues. Maximize efficiencies with vendors and referral partners to ensure a streamlined intake process. Participate in meetings, committees, and special projects to continuously improve processes and outcomes. Maintain compliance with all company policies, procedures, and applicable federal and state regulations.
Requirements
- Strong customer service skills with the ability to communicate effectively and professionally.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Experience working in an interdisciplinary setting with the ability to maintain business and clinical files in an orderly fashion.
- High school diploma or equivalent with customer service experience.
- Ability to work collaboratively with internal teams and external partners.
- Compliance with annual training requirements.
Nice To Haves
- Bachelor’s degree in business, social work, psychology, nursing, or equivalent business experience.
- Hospice or medical office experience.
- LPN/LVN certification.
Responsibilities
- Work closely with region, area sales and operations leadership, and agency personnel to manage and analyze referral responses, including acceptance, non-admissions, and pending patients.
- Serve as the lead coordinator of all referrals and maintain accountability for all aspects associated with acceptance and/or response to eReferrals.
- Communicate regularly with referral sources, including doctors’ offices, hospitals, and other entities, to provide updates and resolve any pending issues.
- Maximize efficiencies with vendors and referral partners to ensure a streamlined intake process.
- Participate in meetings, committees, and special projects to continuously improve processes and outcomes.
- Maintain compliance with all company policies, procedures, and applicable federal and state regulations.
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
