Centralized Collections Specialist

Elmington Living • Nashville, TN

2d • Onsite

About The Position

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams.

POSITION SUMMARY:

The Centralized Collections Specialist will play a key role in driving collection efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical collections role-you'll work to leverage your expertise in collections, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical collections, occupancy, and compliance goals.

In this position, your contributions will directly impact the success of multiple properties as you assist with aligning collections with broader financial objectives. In our Centralized Operations department, you'll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the collections process- ensuring we efficiently achieve collections and compliance targets while delivering exceptional customer service.

This role does not involve HR-related tasks such as hiring, payroll, benefits, or formal training responsibilities.

Hours of Operations:
Our Centralized Collections Specialist's operating hours will be Monday to Friday from 9AM to 6pm at our corporate office in Nashville, TN. This position is NOT remote.

Requirements

• High school diploma or equivalent (GED) required.
• Minimum of (1) years of experience in customer service management.
• Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving.
• Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.
• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• Strong problem-solving skills with the ability to guide a team.
• Advanced proficiency in property management software and compliance platforms.
• Ability to stay updated on evolving compliance regulations and proactively adjust workflows.
• A passion for chasing excellence and providing exemplary customer service.

Responsibilities

• Rent collection efforts via phone, email, text, and live chat in a timely and professional manner.
• Provide residents with accurate information about their rent and charges.
• Assist residents in filling out their rental payments and explain the required documentation to ensure that all necessary documents are submitted.
• Communicate with residents to collect missing rent.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees