Collections Specialist

OneMain Financial • Evansville, IN

7d • Onsite

About The Position

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans. In the Role Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures Negotiate with customers to resolve accounts. Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts Investigate, research, and track consumer information using online skip tracing tools Work in a goal-oriented environment to meet production indicators. Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Requirements

• Education - High School diploma OR GED minimum
• Collections / Call Center experience strongly preferred
• An in-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion and problem-solving skills
• Ability to maintain confidentiality and sensitive information
• Candidates are expected to commute to our Evansville, IN campus
• Schedule Up to two late nights per week of 12 PM – 9 PM and flexible schedule for remaining hours with manager approval. One Saturday per month and extended hours at the end of the month.

Nice To Haves

• Sales experience is desirable

Responsibilities

• contact delinquent, charged-off customers to arrange for repayment or settlement of account balances
• Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve accounts.
• Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
• Investigate, research, and track consumer information using online skip tracing tools
• Work in a goal-oriented environment to meet production indicators.
• Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees