Centralization Operations Specialist - Corporate, TX

Eagle Property Capital•Richardson, TX

19h•Onsite

About The Position

The Centralized Operations Specialist plays a crucial role in enhancing the efficiency and consistency of property management operations across a portfolio of assets. This position focuses on standardizing processes, optimizing technology utilization, managing centralized relationships, and providing high-level administrative and operational support to on-site property teams. The ideal candidate is a detail-oriented problem-solver with a strong background in property management workflow and technology.

Requirements

Bachelor's degree in Business Administration, Real Estate, or a related field preferred.
Prior experience as an Assistant Community Manager is considered an advantage.
Minimum of 3-7 years of experience in property management, with a strong emphasis on multi-site operations, process development, or system administration.
Demonstrated experience with major property management software platforms (e.g., Yardi, RealPage, AppFolio) is required.
Exceptional analytical and problem-solving skills.
Proficiency in process mapping and documentation (e.g., flowcharts, SOPs).
Advanced proficiency in Microsoft Excel and other data analysis tools.
Excellent written and verbal communication skills, with the ability to train and communicate complex concepts clearly.
Strong project management skills, with the ability to manage multiple priorities and deadlines.
High level of attention to detail and accuracy.
This position is typically based in a corporate office environment.
Limited travel required.
A valid driver’s license is required along with appropriate auto insurance.

Nice To Haves

Being bilingual (English/Spanish) is a plus.

Responsibilities

Process Standardization and Optimization
Implement and rigorously maintain Standardized Operating Procedures (SOPs) for all core centralized property management activities, including leasing coordination, applicant screening, renewals processing, delinquency/bad debt, and accounting support.
Actively work with managers to find further efficiencies through centralization.
Review and maintain Standard Operating Procedures (SOPs) for key property management functions, including resident screening, leasing documentation, maintenance coordination, move-in/move-out procedures, and compliance reporting.
Analyze existing operational workflows to identify bottlenecks, inefficiencies, and opportunities for automation and improvement.
Implement and monitor the adoption of standardized processes across all properties.
Collaborate with regional and on-site managers to ensure that centralized strategies align with local market needs while maintaining overall consistency.
Take on additional responsibilities as more opportunities arise to centralize tasks.
Technology and System Management
Serve as the primary system administrator and Subject Matter Expert (SME) for property management software (e.g., Yardi, RealPage, AppFolio), associated integrated platforms.
Assist with user access, system configuration, and data integrity across all centralized platforms, and day to day onsite operations.
Conduct regular training sessions for on-site staff on best practices for technology usage and data entry compliance.
Evaluate and recommend new technologies or software integrations that can improve operational efficiency.
Reporting and Compliance
Generate, analyze, and distribute Key Performance Indicator (KPI) reports related to operational efficiency, leasing velocity, maintenance response times, and compliance metrics.
Ensure properties adhere to all centralized compliance requirements, including fair housing laws, local regulations, and company policies.
Assist in internal and external audit preparation by providing centralized documentation and data.
Support and Training
Provide Tier 2 operational support to property managers and leasing agents, troubleshooting process and system-related issues that cannot be resolved locally.
Create and maintain a comprehensive library of training materials, guides, and Frequently Asked Questions (FAQs) for operational procedures.
Assist in the onboarding and training of new property management staff regarding company policies and operational systems.