Central Station Monitor – 2nd Shift

Red Coats.•Bethesda, MD

7d•$19•Onsite

About The Position

Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor . This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Tuesday - Saturday, 3 pm - 11 pm. Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday. Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294

Requirements

High School Diploma or equivalent required.
1-2 years Data entry required.
1-2 years experience with a multi-line phone or soft phone required.
1-3 years of customer service preferred.
High volume call center or 911 communications preferred.

Nice To Haves

Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.

Responsibilities

Display high proficiency in written and verbal communication
Attention to detail
Organizational skills, including the ability to efficiently switch between tasks
Type a minimum of 35WPM
Demonstrate computer skills to navigate multiple software applications
Punctuality and attendance is crucial.
Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
Ability to assess and evaluate opportunities for problem-solving
Be able to understand the company’s capabilities and services for assisting and educating clients
Work with internal teams in order to identify potential issues and/or related opportunities
Must possess ability to pass any state required training or other qualifications for licensing

Benefits

Competitive Salary
Choice of Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement