Central Service Dispatcher

Sunbelt Rentals, Inc.•Avon, MA

35d

About The Position

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Central Service Dispatcher Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.

Requirements

High School Education
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
At least two years prior knowledge of the applications of various construction/industrial equipment.
Working knowledge of the delivery area.
Able to effectively communicate.
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time

Nice To Haves

Customer Service & Dispatch training a plus

Responsibilities

Assist Central Service Manager in the following:
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
Creating and monitor road mechanic's schedules.
Creating and monitor receipt and maintenance schedules for company equipment.
Review daily and weekly driver logs in accordance with company and DOT standards.
Perform daily truck inspections in accordance with company and DOT standards.
Work closely with other store locations in order to assist them in meeting their customer's equipment needs.
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provide adequate feedback to the Region or District PC's regarding the timely delivery and receipt of equipment.
Follow Standard Operating Procedures.