Central Scheduler

UHS•Laredo, TX

About The Position

Laredo Physicians Group (LPG) providers take pride in delivering high-quality care for our community. Our offices offer primary care and various specialty services. LPG is committed to providing superior quality healthcare services while demonstrating professionalism and service excellence to ensure a great patient experience. Our physicians are well experienced, and with diverse backgrounds, they share a passion for serving the healthcare needs of families. LPG is affiliated with Doctors Hospital of Laredo, whose care network encompasses two freestanding emergency rooms, and an outpatient clinic with ancillary and surgical services. The Central Scheduler is responsible for accurately performing the pre-access functions required to schedule patients, which includes scheduling outpatient diagnostic procedures and completing the pre-registration and insurance verification processes. Always demonstrates Service Excellence. Must possess excellent written and oral communication skills, as well as organizational skills. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Requirements

High School Graduate/GED required.
Minimum one year of experience required working in a healthcare environment.
Experience in data entry, customer service, collections and medical terminology preferred.
Possesses understanding of third-party requirements and healthcare billing.
Knowledge of regulations and HIPAA privacy standards is strongly preferred.
Medical Terminology/Health Insurance Navigation
Computer proficiency to include word processing and patient accounting system.
Strong verbal and written communications skills required.
Service-oriented/customer-centric.
Excellent organization skills and attention to detail.

Responsibilities

Accurately schedules patients in accordance with guidelines in the scheduling application for assigned outpatient procedures and in accordance with ancillary department specifications, including but not limited to adding and deleting procedures and rescheduling appointments.
Guides the physician, physician office staff, and/or the patient through the scheduling process.
Confirms appointments by contacting physicians and/or patient as needed.
Obtains insurance information to expedite the verification/authorization/pre-certification process.
Enters complete and accurate data into computer with emphasis placed on correct date, codes, and spelling.
Thoroughly completes the outpatient verification process to ensure the accuracy of insurance information and that authorization requirements have been met for all scheduled patients prior to receiving services.
Reviews previous account history and consults with Supervisor when considering possible delay of services during Pre-Access processes.
Other duties as assigned