Central Scheduler 1

Loma Linda • San Bernardino, CA

3h

About The Position

The Central Scheduler 1 is responsible for answering incoming calls for the Access Center in order to provide a variety of services through utilizing state-of-the-art telecommunications and computer information systems. Coordinates the scheduling, pre-registration and insurance eligibility for both hospital and physician practice services. Assists callers by explaining insurance eligibility status and plan benefits, assigns appropriate referral and authorization based on insurance requirements, and provides all relevant instructions for scheduled appointments. Relays requests and symptoms to clinical staff via appropriate communication tools to ensure the caller gets the care they need. Provides general caller transfers and registration for a variety of classes, programs and events, physician to physician communication, general public information for LLUH marketing lead initiatives, physician referral services and point of service collections. Performs other duties as needed.

Requirements

• One year of experience in a customer service, sales environment, or clinical setting required.
• Able to keyboard 25 wpm.
• Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g. Outlook, Epic, Jabber).
• Operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.
• Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Nice To Haves

• Experience with various insurance products preferred (managed care, Medi-Cal, Medicare, commercial insurances and California Children's Services).

Responsibilities

• Answering incoming calls for the Access Center
• Coordinating the scheduling, pre-registration and insurance eligibility for both hospital and physician practice services
• Assisting callers by explaining insurance eligibility status and plan benefits
• Assigning appropriate referral and authorization based on insurance requirements
• Providing all relevant instructions for scheduled appointments
• Relaying requests and symptoms to clinical staff via appropriate communication tools
• Providing general caller transfers and registration for a variety of classes, programs and events
• Facilitating physician to physician communication
• Providing general public information for LLUH marketing lead initiatives
• Offering physician referral services
• Managing point of service collections

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed