Central Operations Support

Career Center•Aberdeen, WA

14h•$21 - $23

About The Position

Provides assistance in a variety of Operational Administrative areas as needed and contributes to a positive and professional working environment. Serves as back-up branch support regarding products, services, and procedures. Assists Central Operations staff by preparing and typing correspondence, researching and gathering information for levies, garnishments, completing daily report reviews for exceptions, monitoring ODP Admin daily tasks, Online Account Opening Administration tasks, and assisting in the timely completion of internal and external audits. Works closely with Central Operations staff to achieve department goals and objectives. Principal Responsibilities: General: Provide customer service, both internal and external, in accordance with the CARE Program. Identify self to branch or individual. Interact with all individuals in a friendly and professional manner. Answer telephone promptly, following established Bank Telephone Courtesy Standards. Project a positive and professional image through dress, appearance, conduct and an orderly work area. Maintain strict confidentiality of all customer records, accounts and transactions. Specific: Complete and file branch monitoring reports as assigned. Complete daily Canadian currency and check exchange rate system changes. Completing levy and garnishment account research as assigned. Federal Benefit Payment Reclamations. Inactive/Dormant Account Tracking and Monitoring for all deposit applications (Checking, Savings, Certificates of Deposit, and IRA’s Horizon XE Teller File Maintenance Report Review. Horizon Teller Drawer setup and maintenance Assist with the completion of daily ODP Admin tasks. Assist with the monitoring and administration of the Bank’s Online Account Opening platform. Daily interest withholding remittance payments to both Oregon and IRS. Timely completion of all assigned Monthly, Quarterly, Semi-Annual, and Annual Certifications and Reconciliations Other responsibilities as assigned. Compliance and Internal Controls: All employees are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each employee is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All employees shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Employees must participate in required training on pertinent compliance laws and regulations as required by the Bank of the Pacific. All employees will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Requirements

High School diploma or equivalent.
Demonstrated interest and ability to be self-sufficient and self-motivated.
General understanding of the bank policies, procedures and compliance
Computer Skills
Working knowledge of Micro-Soft Office
10-key calculator
Type 40 wpm
Excellent customer relations skills
Excellent interpersonal relations skills
Effective oral communication and writing skills
Sound reasoning and judgment
Resourceful; good follow through
Ability to perform independently with minimal supervision

Responsibilities

Provide customer service, both internal and external, in accordance with the CARE Program.
Identify self to branch or individual.
Interact with all individuals in a friendly and professional manner.
Answer telephone promptly, following established Bank Telephone Courtesy Standards.
Project a positive and professional image through dress, appearance, conduct and an orderly work area.
Maintain strict confidentiality of all customer records, accounts and transactions.
Complete and file branch monitoring reports as assigned.
Complete daily Canadian currency and check exchange rate system changes.
Completing levy and garnishment account research as assigned.
Federal Benefit Payment Reclamations.
Inactive/Dormant Account Tracking and Monitoring for all deposit applications (Checking, Savings, Certificates of Deposit, and IRA’s Horizon XE Teller File Maintenance Report Review.
Horizon Teller Drawer setup and maintenance Assist with the completion of daily ODP Admin tasks.
Assist with the monitoring and administration of the Bank’s Online Account Opening platform.
Daily interest withholding remittance payments to both Oregon and IRS.
Timely completion of all assigned Monthly, Quarterly, Semi-Annual, and Annual Certifications and Reconciliations
Other responsibilities as assigned.
All employees are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties.
Each employee is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities.
It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls.
All employees shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions.
Employees must participate in required training on pertinent compliance laws and regulations as required by the Bank of the Pacific.
All employees will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Benefits

Salary range is $21.00 to $23.00 per hour.
The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.
Eligible to participate in annual incentive plan.
We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
Retirement Savings Plan through 401(k) with an additional Roth 401(k) option.
We match 100% of your deferral up to 5% of eligible compensation.
Wellness Dollars up to $500 per year.
Weekend Wellness Hours, up to 4 per quarter.
Paid Birthday and Anniversary Holiday
11 paid Holidays per Year
Sick Leave Time – Earn up to 8 days each Year
Vacation – 12 days each Year ( first year adjusted based on hire )
Vacation Purchase Plan
Tuition Reimbursement
Employee Banking Privileges and Special Loan Features.
(All paid time off is pro-rated for part-time employees based on their scheduled work hours.)