Central Operations Representative

AMERICAN BANK N A•Waco, TX

About The Position

American Bank is seeking a Central Operations Representative. The ideal candidate must be well organized, flexible, and self-directed, with excellent judgment. This position will provide operational support to customers and bank employees as part of the central operations team.

Requirements

Ability to work effectively as a team member.
Effective human relations and communications skills with the ability to communicate clearly.
Solid ability to multi-task
Contribute to a positive environment.
Ability to quickly learn and effectively use new technology.
Ability to prioritize and handle multiple tasks.
Strong analytical, conceptual, and problem-solving skills
High School graduate or equivalent, prefer 4-year degree.
3+ years, experience in financial services industry
Knowledge of bank operations including functions, products & services, and regulations.

Responsibilities

Answers staff questions via phone regarding statements and deposit accounts.
In the event of a customer complaint, research pertinent information to determine accuracy of customer complaint and responsibility for error(s).
Demand deposit operations specifically related to posting transactions and NSF/OD/Returns.
Make needed transaction adjustments to ensure customer satisfaction and accuracy.
May Perform daily system functions to handle DDA Non-Post, Cash Items, Business Returns, Fed Incoming/Outgoing Returns, Stop Payments, and other transactional items.
Provides support to all areas of the department including wires as directed or where service or assistance is needed.
Performs a wide variety of routine clerical duties.
Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
Provides back-up to other members of the Central Operations Department as needed.
Understands functionality and works within the Overdraft Program.
Monitor the Overdraft Privilege program and various reports.
Provide a full range of customer service-oriented telephone, and email support activities to customer and Bank personnel.
Possesses a strong customer focus and awareness; understand the Bank’s position on deposit risk and regulatory compliance; recognize problems that could have regulatory impact and escalate to appropriate department managers and security officer.
Notify authorized Bank personnel of accounts at risk to be closed; prepare forms for account charge-offs and reports to collection agency.
Assist in reporting to ChexSystems and Onboard.
Performs daily review, monitoring of various reports, logs to identify fraudulent items.
Perform detailed analysis of incoming clearing activity to identify counterfeit check activity.
Other duties as assigned.