Central Operations Representative

AMERICAN BANK N AWaco, TX
1d

About The Position

American Bank is seeking a Central Operations Representative. The ideal candidate must be well organized, flexible, and self-directed, with excellent judgment. This position will provide operational support to customers and bank employees as part of the central operations team.

Requirements

  • Ability to work effectively as a team member.
  • Effective human relations and communications skills with the ability to communicate clearly.
  • Solid ability to multi-task
  • Contribute to a positive environment.
  • Ability to quickly learn and effectively use new technology.
  • Ability to prioritize and handle multiple tasks.
  • Strong analytical, conceptual, and problem-solving skills
  • High School graduate or equivalent, prefer 4-year degree.
  • 3+ years, experience in financial services industry
  • Knowledge of bank operations including functions, products & services, and regulations.

Responsibilities

  • Answers staff questions via phone regarding statements and deposit accounts.
  • In the event of a customer complaint, research pertinent information to determine accuracy of customer complaint and responsibility for error(s).
  • Demand deposit operations specifically related to posting transactions and NSF/OD/Returns.
  • Make needed transaction adjustments to ensure customer satisfaction and accuracy.
  • May Perform daily system functions to handle DDA Non-Post, Cash Items, Business Returns, Fed Incoming/Outgoing Returns, Stop Payments, and other transactional items.
  • Provides support to all areas of the department including wires as directed or where service or assistance is needed.
  • Performs a wide variety of routine clerical duties.
  • Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
  • Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
  • Provides back-up to other members of the Central Operations Department as needed.
  • Understands functionality and works within the Overdraft Program.
  • Monitor the Overdraft Privilege program and various reports.
  • Provide a full range of customer service-oriented telephone, and email support activities to customer and Bank personnel.
  • Possesses a strong customer focus and awareness; understand the Bank’s position on deposit risk and regulatory compliance; recognize problems that could have regulatory impact and escalate to appropriate department managers and security officer.
  • Notify authorized Bank personnel of accounts at risk to be closed; prepare forms for account charge-offs and reports to collection agency.
  • Assist in reporting to ChexSystems and Onboard.
  • Performs daily review, monitoring of various reports, logs to identify fraudulent items.
  • Perform detailed analysis of incoming clearing activity to identify counterfeit check activity.
  • Other duties as assigned.
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