Central Operations Specialist (Hybrid)

Banner Bank•Spokane, WA

64d•$19 - $27•Hybrid

About The Position

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years. With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As a Central Operations Specialist you will work in a specific operations function, provide exceptional customer service, perform function-specific, day-to-day operations tasks. Support branches through review and documentation of multiple critical functions. Provide Bank staff with training and respond to inquiries on complex functions for procedures, applications, and access.

Requirements

H.S. Diploma: required (an equivalent combination of education and experience may be considered)
0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required
Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required.
Ability to manage multiple projects simultaneously while ensuring critical deadlines are met. Ability to effectively prioritize and execute tasks in a high-pressure environment.
Possess effective written and verbal communication skills, with the ability to positively influence others.
Ability to work independently with little direct supervision while effectively managing time and resources. Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies.
Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.

Responsibilities

Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
Be responsible for the administration of function-specific systems.
Be responsible for the administration of function-specific user access for related applications.
Assist in Disaster Recovery/Business Continuity testing and real event tactical team. Participate in critical, bankwide problem solving projects. Analyze results of user feedback to make recommendations for support process improvement. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems.
Identify opportunities for process improvements and incorporate them with positive results.
Assist in the annual JHA SilverLake release. Build updates or defect review, and provide testing, training documentation, and support.
Be responsible for posting updates to BannerNet to assist in problem resolution.
Be responsible for complying with policies, procedures, security requirements, and government regulations.

Benefits

Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays
401k (up to 4% match with immediate vesting)
Tuition reimbursement up to $5,250 annually (minimum service requirement)

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