Central Lab Service Manager FT Farmers Branch, TX #998

Eyemart Express•Farmers Branch, TX

About The Position

Under th e direction of the Central Lab Manager, the Central Lab Service Manager is the primary liaison between the Home Office and Field lab teams, oversees the entire lens order process from stock to job entry and production, and directs the Central Labs job prioritization. In partnership with the other Central Lab and field lab teams, the Service Manager identifies and resolves recurring quality issues affecting lenses.

Requirements

5 10 years optical experience
Advanced optical knowledge for coaching and troubleshooting purposes
Proficiency in MS Excel, Power Point, and Word
Background in service management

Nice To Haves

ABO certification preferred

Responsibilities

Manages the Stock & Service team of lens technicians, including training / development, team support, accountability, and performance review
Oversees the email template system to provide transparent communication to the field teams and address problems with orders
Ensures lens room production targets are met or exceeded
Sets the Stock & Service teams processes, policies, and procedures for pulling correct lenses for work orders, including situations when optically viable substitutions are necessary.
Partners with Supply Chain LP and the Central Lab Manager to maintain lens inventory, ordering, cycle counting, and best LP practices
When necessary, identifies jobs requiring cancellation in an expeditious matter, providing prompt feedback to the ordering site
Serves as the on-site contact for LMS and printer needs
Tracks trends in workload and identifies service level gaps
Identifies and expedites languishing work
In collaboration with other Central Lab Managers, contributes to the continuous improvement of lab operations via team meetings and emailed feedback
Receives and performs additional relevant tasks from Central Lab Manager and Vice President of Lab Operations