Central Intake Manager

UnitedHealth Group•Johnstown, PA

11d

About The Position

Explore opportunities with Conemaugh Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. The Central Intake Manager in Home Health manages and supervises all administrative and operational activities within Central Intake to include referral acceptance and processing, obtaining of initial and ongoing authorizations for private insurance payers, oversight of Home Med Monitoring Program.

Requirements

2+ years of experience in health care
2+ years of managerial experience

Responsibilities

Oversees and monitors telephone referrals from all referral sources including but not limited to, Physicians, Hospital Social Workers, Hospital Discharge Planners, Nurses, patients, and families
Implements protocols related to Central Intake operations dealing with finance, case management, referral process, marketing, and liaison with Answering Service for branch operations
Assures the staffing of Central Intake with qualified personnel. Selects, orients, manages, and evaluates Central Intake staff
Compiles reports for Senior Staff to include statistics for DON's, referrals, marketing activities as needed
Participates in short and long-range planning based on the company goals and objectives
Analyzes and requests system enhancements related to company database
Assists finance department and branches with payer code changes and authorizations upon notification of patients insurance carrier changes as needed
Manages the operational functions of teams on an ongoing basis
Travels to provide assistance in branch offices as needed
Manages and directs operations of Central Intake and monitors branch schedule of availability to assure appropriate acceptance and staffing of referrals
Coordinates the staffing of cases with Branch Managers and Administrators as required, to assureAcceptance of all possible referrals
Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes
Attends and participates in annual in-service training programs
All other duties as assigned