Central Intake Resource Navigator - Bilingual

Jewish Family Service of Colorado • Denver, CO

2d • $24 - $28 • Hybrid

About The Position

This position serves as the central intake point at the JFS Tamarac location, supporting Community Resources for Stability, and at the JFS Boulder Counseling, Aging Care and Connections, and Employment services. The role ensures that callers and walk-in clients are welcomed, assessed, and efficiently connected to appropriate community resources and agency programs to address their needs and the needs of those in their lives. Working closely with program staff, this position plays a key role in identifying the most appropriate agency services and making accurate referrals to support seamless service integration. The role also offers opportunities to build and strengthen community partnerships, as well as contribute to the improvement of intake processes and workflows to ensure individuals are directed to the services best suited to them. This is a Full-Time position working 37.5 hours per week. Bilingual English - Spanish (speaking, reading, and writing) required. Salary : $24.00 -$28.00 Applications will be accepted through March 13th. While this position can be hybrid, a minimum of 2 days per week in the Tamarac office is required.

Requirements

• Education/Experience: - Preferred one to three years of relevant education or experience.
• Two to three years’ experience in direct service provision to diverse populations, including intake, assessment, information and referral, and crisis intervention, is preferred.
• Other: - Strong computer skills, including knowledge of databases, Microsoft Word, Microsoft Excel, email, Internet, and other information directories.
• Strong organizational, communication, teamwork, and collaboration skills.
• Bilingual English - Spanish (speaking, reading, and writing) required.
• Ability to provide good client and customer service. This job requires being pleasant with others on the job and displaying a cooperative attitude while being careful about detail and thorough in completing work tasks.
• Must be fully vaccinated for COVID-19 (proof required), subject to legally required exemptions.

Responsibilities

• Responds to all inquiry voice mails and emails that have been generated through JFS's main reception.
• Responds to walk-ins as they occur.
• For inquiries for community information and referral, provide each inquiry with contact information for contacting JFS for further services.
• Completes initial assessment form and appropriate secondary assessment forms depending on specific service(s) requested.
• Determines and verifies the client’s income and eligibility for services
• Create client records in the client database, including billing information as well as referrals.
• Collaborates with appropriate program coordinators, operations managers, or directors to ensure that clients are both appropriately referred and integrated into JFS services.
• For existing JFS clients, they assist with internal referrals to other JFS programs.
• Attend appropriate professional seminars, trainings, and in-services, especially as they relate to community resources.
• Maintains an electronic directory of all JFS programs, including eligibility requirements and fees for service. Works with appropriate program coordinators, operations managers, or directors to develop processes to keep this directory updated.
• Maintains an electronic directory of links to relevant community resource directories and their referral process. Maintains updates regularly.
• Attend appropriate agency and department meetings.
• Maintains needed data on both internal and external referrals.
• Other duties as assigned

Benefits

• JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 16 paid holidays, and a generous leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed