CENTRAL CUSTOMER SERVICE SPECIALIST

Stockman Bank of Montana • Great Falls, MT

9d

About The Position

As a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system. It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email.

Requirements

• Demonstrated ability to provide high quality customer service
• Strong written and verbal communication skills
• Good organizational skills
• Concentrated attention to detail
• Ability to multi-task
• Ability to effectively learn computer programs necessary to perform day to day tasks
• Microsoft Office experience (Word, Excel, Outlook)
• Ability to learn to operate common office equipment such as copy machine and phone system
• Typing skills averaging 30 wpm
• High School diploma or equivalency
• Ability to work in a scheduled/structured environment.

Nice To Haves

• Previous banking experience
• 1-2 years customer service experience
• Previous experience using ITI Software Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees