Customer Service Specialist

Mp Rpo•Falmouth, MA

10d•$21 - $23•Hybrid

About The Position

Who are you: Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment. What you will be doing: What to expect as a Customer Service Specialist: This is a hybrid role - between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis on Customer Service. Our client: Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally. Additional information: Monday-Friday, 8:00am-4:30pm Competitive hourly rate $21.00-$23.00/hour depending on experience

Requirements

1+ years of experience as a Call Service Agent, or similar experience/call center
Excellent verbal and written communication skills
Desire to continuously expand skillset
High School Diploma or equivalent

Responsibilities

Customer Interaction - Call intake
Listen attentively to customer concerns, inquires, and service requests.
Gather and document accurate information about the customer, appliance model, serial number, issue, and pertinent details.
Communications Hub
Work within the supportive team in the Service Department
Appointment Scheduling
Quality Assurance and Problem Resolution
Front Desk Support 2 days a week