Central Care Supervisor

SCI Shared Resources•Dallas, TX

About The Position

Our associates celebrate lives. We celebrate our associates. Oversees the entire Personal Care Center operation and team members. The Supervisor is responsible for planning and directing the activities of the Personal Care Center associates and resources to optimize client family satisfaction, resource utilization and cost containment within given limits. Supervising Personal Care Center Ensures all policies and procedures are closely followed to ensure proper compliance in every area of the Personal Care Center’s operations including embalming, transporting, removals, dispatching and other activities; maintain 100% compliance in all areas. Assists PCC staff and/or completes any preparation in its entirety. Monitor the operation and proper function of the crematory equipment and machinery by regular inspection and advise the Crematory Manager when repair or replacement is necessary. Directs and oversees daily schedules and prioritization of work, achieving 100% met commitments to funeral homes, cemeteries, crematories and other external customers. Proactively communicates and acts as a liaison between the Manager, staff and other location staff regarding issues, concerns and opportunities to improve process and efficiencies. Drives performance improvement in JD powers results for appearance of the deceased. Meets and exceeds client expectations. Recognizes and celebrates individual achievements and team successes. Orders, inventories and manages supplies and other merchandise. Acts as the Personal Care Center Manager when the Manager is not present at the location. Training and Quality Control Assists in training policies, procedures and standards for multiple roles. Executes and participates in various training activities. Ensures PCC staff maintains compliance with company compliance coursework. Maintains a safe working environment by training the staff to ensure compliance with the operating procedures of corporate, federal, state and local regulations, including OSHA regulations and Safety and Environmental guidelines. Ensures cases are managed in daily operations properly (location specific). Preparation Room Maintenance Assists with maintenance of preparation room and the facility. Communicates equipment, supply or other inventory needs to Manager. Cleans soiled equipment and hazardous material spills. Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets.

Requirements

State specific required diploma or accreditations
Holds and maintains any State specific licensing and/or certifications
Valid State Driver’s License
Five (5) years of funeral home, care center and/or decedent care preparation
Demonstrates a high level of skill, personal attributes and abilities required for recognition by both peers and management
Sets the standards for quality, teamwork, and productivity required for a high volume Personal Care Center
Knowledge of computers and some software including MS Office products required
Ability to work individually and as a team
Ability to prioritize and organize effectively with a keen sense to detail
High level of compassion and integrity
Effective communication, training and problem solving skills
Strong written and oral communication

Responsibilities

Oversees the entire Personal Care Center operation and team members.
Responsible for planning and directing the activities of the Personal Care Center associates and resources to optimize client family satisfaction, resource utilization and cost containment within given limits.
Ensures all policies and procedures are closely followed to ensure proper compliance in every area of the Personal Care Center’s operations including embalming, transporting, removals, dispatching and other activities; maintain 100% compliance in all areas.
Assists PCC staff and/or completes any preparation in its entirety.
Monitor the operation and proper function of the crematory equipment and machinery by regular inspection and advise the Crematory Manager when repair or replacement is necessary.
Directs and oversees daily schedules and prioritization of work, achieving 100% met commitments to funeral homes, cemeteries, crematories and other external customers.
Proactively communicates and acts as a liaison between the Manager, staff and other location staff regarding issues, concerns and opportunities to improve process and efficiencies.
Drives performance improvement in JD powers results for appearance of the deceased.
Meets and exceeds client expectations.
Recognizes and celebrates individual achievements and team successes.
Orders, inventories and manages supplies and other merchandise.
Acts as the Personal Care Center Manager when the Manager is not present at the location.
Assists in training policies, procedures and standards for multiple roles.
Executes and participates in various training activities.
Ensures PCC staff maintains compliance with company compliance coursework.
Maintains a safe working environment by training the staff to ensure compliance with the operating procedures of corporate, federal, state and local regulations, including OSHA regulations and Safety and Environmental guidelines.
Ensures cases are managed in daily operations properly (location specific).
Assists with maintenance of preparation room and the facility.
Communicates equipment, supply or other inventory needs to Manager.
Cleans soiled equipment and hazardous material spills.
Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets.