Central Business Office Mgr

CAMPBELL CLINIC PC•Germantown, TN

19h

About The Position

The Central Business Office (CBO) Manager oversees and directs all revenue cycle functions within the healthcare organization’s central business office. This role ensures accurate billing, efficient claims processing, timely collections, and compliance with federal, state, and payer regulations. The CBO Manager leads a team responsible for patient accounts, billing, coding coordination, denial management, credentialing, front desk services and accounts receivable follow-up to optimize financial performance and support high-quality patient financial experiences.

Requirements

Bachelor’s degree in business or healthcare administration required.
Billing and healthcare experience required.
Management experience required.
Able to communicate effectively in the English language.
Basic arithmetic skills are required.
Identifies and resolves problems promptly.
Must be computer literate. Basic computer skills required.
Proven working experience as a Business Office Manager.
Excellent communication and leadership skills.
Ability to plan, multi-task and manage time effectively
Able to listen and respond well to questions and feedback.

Nice To Haves

Experience with Athena preferred

Responsibilities

Manage day-to-day operations of the Central Business Office, including Billing, Collections, A/R management, Prior Authorization, Coding, Credentialing and Front Desk Services.
Monitor, analyze, and improve key revenue cycle metrics (A/R aging, denial rates, clean claim rates, days in A/R, bad debt, etc.).
Ensure timely and accurate submission of claims to government and commercial payers.
Oversee processes related to charge capture, coding accuracy, and documentation flow.
Ensures that all new providers are set up in PM system and provider numbers are entered.
Provides support to affiliates.
Supervise, coach, and mentor CBO staff, including billing specialists, credentialing, coding, customer service representatives and front desk staff.
Conduct performance evaluations, provide ongoing training, and facilitate professional development.
Foster a positive, collaborative, and results-driven team culture.
Prepare and present regular revenue cycle performance reports to leadership.
Assist in budget planning and monitor departmental expenses.
Identify revenue opportunities, process bottlenecks, and operational inefficiencies.
Oversee patient account resolution, customer service inquiries, and financial counseling processes.
Support initiatives that improve transparency, communication, and patient satisfaction.
Work with IT and vendors to optimize practice management systems, EHR billing modules, and clearinghouse functionality.
Lead or support implementation of new technologies, automation tools, and process modernization.
Recommend and implement process improvements to increase accuracy and efficiency.