Central Billing Office Supervisor

Concentra•Addison, TX

About The Position

The CBO Supervisor is responsible for the day-to-day activities of assigned Central Billing Office (CBO) department staff. The supervisor ensures maximum productivity, completion and resolution of assigned projects and duties to achieve established monthly and quarterly accounts receivable goals. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Associate degree in accounting, finance or business administration, or equivalent job-related experience and/or education
In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
Customarily has at least three years of progressive revenue cycle experience in accounts receivable, billing or cash application
Customarily has at least six months of team leadership experience
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Communication and customer service skills, both oral and written
Leadership skills
Ability to take initiative and make decisions
Knowledge of assigned state(s) workers compensation rules and regulations
Broad knowledge of desktop computer applications
Strong understanding of corporate accounting and internal control procedures
Knowledge of accounting and financial reporting software
Proficient in Microsoft Word and Excel Knowledge
Strong analytical and problem-solving skill
Attention to detail
Team player, self-starter able to work with little supervision
Sensitivity to the needs of every individual to be treated with respect and fairness
Ability to maintain a professional demeanor and confidentiality
Organizational and multi-tasking skills

Responsibilities

Identify, analyze, and manage all issues pertaining to accounts receivable and customer service inquiries
Coordinate, assign, audit and supervise work within departments to ensure productivity standards and goals are consistently met
Establish and maintain productive relationships with key resources including managers as well as external payers
Participate in weekly AR calls; coordinate activities and share responsibility for projects with other key AR staff
Establish and maintain the necessary billing and receivables tracking systems to maximize collections and cash flow
Work with accounting managers to determine the level of automation possible and the necessary personnel to achieve collection goals
Oversee monthly A/R reporting requirements
Ensure all cash, A/R reconciliations and sales related adjustments are accurate and performed in a timely fashion
Supervise staff including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions
Implement and maintain department compliances with new and existing policies and procedures
Ensure timely completion of month-end duties
Review and analyze weekly past due receivables
Monitor cash application activities to ensure timely processing
Review department’s productivity within Concentra policies and the CBO’s targets